Chapter 12 137
Troubleshooting
Cannot display previewComputer stops operating during scanningScan quality is poor (Poor image displayed on the monitor)
An error message appears and the
ScanGear MP window fails to
appear.
zReattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speed
cable. You are recommended to use the cable no longer than 9.8 feet (3
meters).
zIf a USB hub is used for the connection, do not use it. Attach the cable
to a USB port on the computer itself (not the hub).
zAttach the USB cable to a different USB port on the computer itself (not
a hub).
zSet the Setup CD-ROM and install the software.
zSelect this machine in [Select Source] or [Import] in your application
software.
zMake sure that your application software supports TWAIN. You cannot
start ScanGear MP from within an applilcation software that does not
support TWAIN.
Cause Action
An error message “Release the lock
switch” appears and the machine
fails to preview.
Close the application softwares, disconnect the USB interface cable from
the scanner and set the Scanner Lock Switch to the release position. Then
reconnect the USB interface cable to the computer. For details on
releasing the Scanner lock, refer to the Easy Setup Instructions.
Cause Action
Output resolution set too high. Reboot the computer, lower the output resolution and rescan.
The hard disk does not have enough
available space.
zReset and reboot the computer, delete unnecessary files and
application software, and rescan.
zOpen ScanGear MP from within the application software, click the
[Preferences] button in the Advanced Mode, and change the folder
listed in the [Select Folder Where Temporary Files are Saved] category
to one on a disk with sufficient free space.
Multiple devices connected to the
USB port.
Disconnect all other devices but the machine from the port.
Cause Action
The resolution is low. If the image looks grainy, increase the scan resolution.
For details, refer to the Scan Guide.
Specification of the application
software.
Some application software does not display the image clearly if the image
is too small. Set the view mode to 100%.
Moiré appears. Set [Descreen] to [ON] in the [Image Settings] section of the Advanced
Mode of ScanGear MP.
Note
Moiré may appear when you scan digital photo prints.
Cause Action