140 Chapter 12

Troubleshooting

Trouble scanning with MP Navigator

Image position and size incorrect when scanning from the machine’s

operation panel

Cannot Scan Films

Thumbnail Display does not display correctly after previewing

Scanned image won’t open. The file name extension is not supported by the application software.
Rescan the image using an application software, such as ArcSoft
PhotoStudio, and change the file name extension when saving the image.
Refer to the on-screen manual for each application software for the
detailed procedures.
Cause Action
The original may not be scanned
correctly when [Document Size] is
set to [Auto Detect].
Set the [Document Size] to the actual size of the original, and scan it
again. If the size you need cannot be set, scan to a larger size and trim it.
For more information, refer to the Scan Guide.
Cause Action
MP Navigator settings do not match
the originals.
Set the MP Navigator [Document Type] and [Document Size] to match
those of the originals being scanned. For more information, refer to the
Scan Guide.
Cause Action
ScanGear MP and MP Navigator
settings are not set for scanning
film.
zWhen scanning in the Simple Mode in ScanGear MP, select [Negative
Film (Color)] or [Positive Film (Color)] in the [Select Source] category.
zWhen scanning in the Advanced Mode in ScanGear MP, select [Color
Negative Film], [Color Positive Film], [Monochrome Negative Film],
[Monochrome Positive Film] in the [Select Source] category.
zWhen scanning on the MP Navigator, scan using [Scan Film].
Resolution setting is too high and
scanning is slow.
If the Output Resolution is set to too high, scanning takes a long time or
the computer seems to be freezing. If this happens, lower the Output
Resolution and rescan.
Cause Action
You are attempting to scan film with
extremely dark or bright contents./
The spaces between frames are
extremely narrow (0.08" / 2 mm is
standard).
If thumbnails are not displayed properly after previewing with ScanGear
MP, scan in the Advanced Mode. For more information, refer to the Scan
Guide.
Cause Action