Cause

 

Action

Printing on thick paper.

Selecting the Prevent paper abrasion setting will widen the clearance between

 

the Print Head and the loaded paper. If you notice abrasion even with the media

 

type set correctly to match the loaded paper, set the machine to prevent paper

 

abrasion by using the Operation Panel on the machine or the printer driver.*

 

*

Deactivate the Prevent paper abrasion setting once printing is complete. If

 

 

not, this setting remains enabled for all subsequent print jobs.

 

z Setting with the Operation Panel on the machine

 

 

From the HOME screen, select Settings, Device settings, and Print

 

 

settings in this order, and then set Prevent paper abrasion to ON. For

 

 

details, refer to “Changing the Machine Settings” in the User’s Guide on-

 

 

screen manual.

 

z Setting with the printer driver

 

 

Refer to “Print Results Not Satisfactory” in the User’s Guide on-screen

 

 

manual.

Printing graphics with the Intensity

Especially if you are using plain paper to print images with high intensity, the

setting in the printer driver set too high.

paper may absorb too much ink and become wavy, causing paper abrasion.

 

When copying, refer to “Changing Intensity Setting” in “Making Copies” of the

 

User’s Guide on-screen manual and reduce the Intensity setting. Then try

 

printing again.

 

When printing from your computer, refer to “Print Results Not Satisfactory” in the

 

User’s Guide on-screen manual.

Printing beyond the recommended

If you are printing beyond the recommended printing area of your printing paper,

printing area.

the lower edge of the paper may become stained with ink.

 

For details on recommended printing area, refer to “Printing Area” in the User’s

 

Guide on-screen manual.

„Colors Are Uneven or Streaked

Cause

Action

 

Print Head nozzles are clogged.

See “When Printing Becomes Faint or Colors Are Incorrect” on page 56 and

 

 

perform any necessary maintenance operations.

 

Print Head is misaligned.

See “Automatic Print Head Alignment” on page 62 and perform Automatic Print

 

 

Head Alignment. If this does not solve the problem, see “Manual Print Head

 

 

Alignment” on page 63 and perform Manual Print Head Alignment.

 

The Print Result Not Satisfactory When Copying

 

 

 

 

Cause

Action

The original document is not loaded

Check that the original is loaded correctly on the Platen Glass.

correctly.

See “Loading Original Documents” on page 7.

The original document is not loaded

When loading the original on the Platen Glass, the side to be copied should be

with the side to be copied faced down.

faced down.

The original document is a printout

Print quality may be reduced if you copy a printout.

from this machine.

Instead of copying a printout, print the original directly either from the digital

 

camera, memory card, or your computer.

The Platen Glass or the inner side of

Clean the Platen Glass and the inner side of the Document Cover.

the Document Cover is dirty.

See “Cleaning the Platen Glass and Document Cover” on page 67.

If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 79.

82Troubleshooting