Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compliant device, and the actions to resolve them.

Note

zThis section describes errors that are indicated on Canon-brand PictBridge compliant device. The error messages and operations may vary depending on the device you are using.

For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD” on page 74.

zFor the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message On

Action

PictBridge Compliant

 

Device

 

“Printer in use”

If the machine is printing from the computer or warming up, wait until the job

 

ends. When it is ready, the machine starts printing automatically.

“No paper”

Load paper in the paper source, or press the Paper Feed Switch to select the

 

paper source where you have loaded paper (the Rear Tray or Cassette), and

 

select Continue* in the display on your PictBridge compliant device.

 

* To resume printing, you can also press the OK button on the machine instead

 

of selecting Continue.

“Paper Error” / “Media type error”

z The page size that cannot be fed from the Cassette is selected. Load paper

 

in the Rear Tray, press the Paper Feed Switch to select the Rear Tray as the

 

paper source, and try printing again.

 

For details, see “Changing the Paper Source” on page 15.

 

z If the Paper Output Tray is closed, open it. The machine resumes printing. If

 

the Inner Cover is open, close it and select Stop in the display on your

 

PictBridge compliant device to stop printing.

“Paper jam”

Select Stop in the display on your PictBridge compliant device to stop printing.

 

Remove the jammed paper, load new paper, press the OK button on the

 

machine and try printing again.

“Printer cover open”

Close the Scanning Unit (Printer Cover) on the machine.

“No Print Head”

The Print Head is not installed or is defective.

 

For details on how to resolve the error, see “Print head is not installed. Install the

 

print head. U051” in “An Error Message Is Displayed on the LCD” on page 74.

“Waste tank full” / “Ink absorber full”

The ink absorber is nearly full.

 

For details on how to resolve the error, see “The ink absorber is almost full.

 

Press OK to continue printing. Contact the service center.” in “An Error Message

 

Is Displayed on the LCD” on page 75.

“No ink” / “Ink cassette error”

The ink tank is not installed properly or empty.

 

See the error message displayed on the LCD and take the appropriate action to

 

resolve the error. See “An Error Message Is Displayed on the LCD” on page 74.

“Ink Error”

An ink tank that was once empty is installed.

 

For details on how to resolve the error, see “The remaining level of the following

 

ink cannot be correctly detected. Replace the ink tank. U130” in “An Error

 

Message Is Displayed on the LCD” on page 75.

“Hardware Error”

An ink tank error has occurred. Replace the ink tank. See “Replacing an Ink

 

Tank” on page 50.

Troubleshooting 93