Cannot Remove a Memory Card

Cause

Action

miniSD Card, microSD Card, xD- Picture Card, Memory Stick Duo, Memory Stick PRO Duo, or RS-MMC is attempted to insert into the machine without attaching to the special adapter.

Contact your Canon service representative.

Important

Never attempt to remove a memory card using a thin stick or a tweezers. Doing so may damage the machine.

Scanning Problems

Cause

Action

 

The Scanner Lock Switch is not

Slide the Scanner Lock Switch to the release position

and turn the machine

released.

off. Then, turn the power back on.

 

„ScanGear Won’t Start

Cause

Action

The scanner driver (ScanGear) is not installed.

Follow the procedure described in your setup sheet or the Network Setup Guide to reinstall the MP Drivers.

„Other Scanning Troubles

Refer to the Scanning Guide on-screen manual.

Cannot Scan Films

Cause

Action

 

Film Guide not correctly placed on the

Insert the film in the Film Guide supplied for this machine and place the Film

Platen Glass.

Guide in the correct position on the Platen Glass.

 

 

For loading the film, see “Scanning a Film” on page 35.

 

The Document Cover is not closed.

Close the Document Cover properly.

 

The FAU Protective Sheet is not

Remove the FAU Protective Sheet from the Document Cover.

removed.

 

 

The Scanner Lock Switch is not

Slide the Scanner Lock Switch to the release position

and turn the machine

released.

off. Then, turn the power back on.

 

„Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear)

Cause

Action

Dust or dirt is stuck to the Platen Glass

Remove any dust and dirt from the Platen Glass and the FAU lamp. See

or the FAU lamp.

“Cleaning the Platen Glass and Document Cover” on page 67.

The original film is dirty.

Remove any dirt from the film.

The slide mount you are using is white

Use black mounts, or mask the slide mount with a black frame.

and the reflection is affecting scan

 

quality.

 

Troubleshooting 95