Cause | Action |
Paper jammed inside the machine at the Duplexing Transport Unit.
Remove the paper following the procedure below.
(1)Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray and close the Sheet Feeder Cover.
(2)Stand the machine with the left side down.
Caution
When standing the machine, make sure that the Scanning Unit (Printer Cover) is closed securely.
(3)Slowly pull the jammed paper out while pulling the green cover toward you.
Caution
Set the machine back to its original position immediately after removing the jammed paper.
(4)If any paper is sticking out of the Cassette, flatten the four corners of the paper and reload it in the Cassette.
Reload paper in the Rear Tray, if necessary.
(5)Insert the Cassette into the machine again, and press the OK button on the machine.
Note
When reloading the paper into the machine, see “Paper Does Not Feed Properly” on page 85 to confirm that you are using the correct paper and are loading it into the machine correctly.
If you cannot remove a sheet of paper or a teared piece of paper inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative.
Troubleshooting 89