D. THE DISPLAY READS "FILL WATER" BUT THERE IS ENOUGH WATER IN THE WATER TANK.
Reason: The “low water” floatation device is missing.
Solution: Within the water tank is a small compartment (like a mouse trap). Inside is a small black floatation device. On top is a small clear
E. INSUFFICIENT FROTHED MILK PRODUCTION
•If you had sufficient froth initially it is likely that one or more frother parts are not completely clean and that some hardened milk or milk fat prevents the frothing results you had before.
•If you use different kind of milk, it is possible that some milk will produce less froth.
•The frothXpress will always produce more frothing on top of the milk than the Dual Frother.
•The Dual Frother can produce froth with more dense milk
bubbles than the frothXpress.
Solution 1: Use the frothXpress (chapter 12.1) instead of the Dual Frother.
Solution 2: Clean the frothXpress, especially the small venting tip (Fig. 17). Check if the flexible tip is free of any milk residue. When squeezing the flexible part is should open. Make sure all parts of the frothXpress are clean and assembled tightly. Check if any parts of the frothXpress are missing (Fig. 17).
Solution 3: Take the Dual Frother apart and make sure that all grooves and holes are free of milk deposits (Fig. 21)
Solution 4: Check the steam nozzle (chapter 12.2.2).
If any parts are missing call Customer Service
F. GRINDER MAKES AN EXTREMELY LOUD NOISE; NO BEANS ARE GROUND
Reason: A stone or something else is blocking the burr grinder.
Solution: See chapter 25.
G. THE REMOVABLE DRAWER (Fig.1.11) DOES NOT PULL OUT Reason: The internal used coffee disposal chute did not retract.
Solution:
•Turn off the machine (Fig. 2). Wait a minute. Turn machine on and wait until it stops making any noise.
•Now try to pull out the drawer.
•If this does not work, turn the machine off again and wait a minute.
•Now pull the drawer out with some force. Make sure that the Used Coffee Container (Fig. 1.8) is removed.
•Insert the drawer (without the used coffee container) into the machine. Turn the machine on. Wait until all noise has stopped. The disposable chute should retract. Remove the drawer, replace the used coffee container and insert it back into the machine. Check if the drawer comes out easily.
23. ERROR MESSAGES
The machine can display any of the following error messages: ERROR 1, ERROR 3, ERROR 5
Call our customer service:
ERROR 2, ERROR 4
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