Chapter 5 Troubleshooting the System Hardware
Troubleshooting the Ethernet Controller
No. Call your customer service representative. (See the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page xix.)
Troubleshooting the Ethernet Controller
This section provides troubleshooting information for problems that might occur with the
This section contains the following topics:
•Network Connection Problems, page
•Ethernet Controller Troubleshooting Chart, page
Network Connection Problems
If the Ethernet controller cannot connect to the network, check the following conditions:
•Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.
If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps, you must use Category 5 or higher cabling.
•Determine whether the switch or device to which the WAVE appliance is connected supports autonegotiation. If it does not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the switch.
•Check the Ethernet controller LEDs on the device back panel. (See Figure
These LEDs indicate whether a problem exists with the connector, cable, or switch:
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