Basic Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 29
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
Switch an in-progress call from a
mobile phone to a desk phone
sharing the same line (Session
Handoff)
1. While on your mobile phone, press the access code for the
Session Handoff feature (for example, *74). See your system
administrator for a list of access codes.
2. Hang up the call on your mobile phone to disconnect the
mobile phone, but not the call.
3. Press the Answer softkey on your desk phone within 10
seconds and start talking on the desk phone. The number of
seconds to answer the call on your desk phone is set by your
system administrator.
The other Cisco Unified devices that share the same line display
a Remote in Use message. The number of seconds to resume the
call depends on the configuration set by the system
administrator.
If you want to... Then...
View calls on
another line
1. Press .
2. Immediately press the line button .
Switch to call
overview mode
Press for the highlighted line.
The phone switches to call overview mode, displaying only one call per line. The
displayed call is either the active call or the held call with the longest duration.
To return to standard viewing mode, press , then immediately press the
line button.
If you want to... Then...
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