Cisco Systems 7975G Transferring Calls

30 OL-22332-01

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Tran sfe r and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Tra nsf er again

places the call on hold.

• You cannot use Tran sfe r to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

• The Transfer feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls

are being chaperoned.

If you want to... Then...

Transfer a call without

talking to the

transfer recipient

1. From an active call, press Tra nsf er.

2. Enter the target number.

3. Press Tran sfe r again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Talk to the transfer

recipient before transferring

a call (consult transfer)

1. From an active call, press Tra nsf er.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Tran sf er again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Redirect a call to a voice

message system

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 31.

Contents

Main Page Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Using External Devices Cisco Product Security Overview Page Connecting Your Phone Page Adjusting the Footstand (Optional) Registering with TAPS Using a Headset Headset Support Audio Quality Subjective to the User Page An Overview of Your Phone Understanding Buttons and Hardware Page Page Item Description For more information, see... 1 2 3 4 5 6 7 Understanding Lines and Calls 13 14 15 16 Understanding Line and Call Icons Icon Line or call state Description Understanding Phone Screen Features Choosing Phone Screen Items Cleaning and Maintaining the Phone Screen Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G To choose a phone screen item... Do this... Cisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Feature Softkey Line Button Label and Icon Understanding SIP vs. SCCP Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Answering a Call If you want to... Then... For more information, see... For more information, If you want to... Then... For more information, see... Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Page Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Press HLog or Hunt Group. Your phone screen displays, Logged Press HLog or Hunt Group. When logged in, the Hunt Group button Using a Shared Line Understanding Shared Lines Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Page Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID If you... Then... Using Cisco Extension Mobility Page Managing Business Calls Using a Single Phone Number of the following are true Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone If you... Then... Page Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Page Page Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Page Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using the Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Page Controlling User Settings on the Web Controlling Line Settings on the Web Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data If you are asked to... Then... Page Page Page Page Index A B C D E F G H I K L M N O P Q R S T U V W