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JVC VR-X1600U, VR-X3200U Troubleshooting

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䡵Actions when Warning Indicator Lights Up

Troubleshooting

Symptom Action

Power cannot be turned on. Check to ensure that the power cable has been plugged in correctly.

Check to ensure that the power switch on the rear panel is switched on.

Camera is not automatically detected. Follow instructions in the camera’s [Instruction Manual] to check the IP

address settings.

When the IP Lease feature is in use, turn OFF the camera and ON again with

this unit started up.

If the user name and password of a camera have been changed from the

initial settings, there is a chance that the camera will not be automatically

detected.

Unable to operate. Check to ensure that the operations are not locked. (APage116)

Images are not recorded. Check the [Camera Recording Settings].

Check to ensure that the scheduler is set to online.

Unable to play back audio sound. Check the audio settings in camera properties under [Hardware Devices] in

[Advanced Configuration].

Check to ensure that [Listen to] is correctly selected in the [Audio] section.

If the network is congested, audio sounds may not be transmitted.

Unable to operate in a section(s) in the viewer. Check to ensure that the section you want to operate in is set to [Available]

under [Panels] in option settings. (APage176)

The message below appears after turning on

the power.

ACMOS Settings Wrong CMOS Date/ Time Not

Press F1 to Run SETUP Press F2 to load

default values and continueB

The built-in backup battery level is running low.

Consult your nearest JVC KENWOOD dealer.

Error Message Action to Take

WARNING:HDD(Disk) The HDD seems to no longer be serviceable.

Consult your nearest JVC KENWOOD dealer.

WARNING:HDD(Drive name:) Deleted Check to ensure that the power of the external HDD is switched on.

Check to ensure that the connecting cable is properly inserted.

If no abnormality is found above, consult your nearest JVC KENWOOD

dealer.

WARNING:HDD(Raid) This is a HDD (during RAID setting) warning.

Consult your nearest JVC KENWOOD dealer.

FAN STOP Fan abnormality. Check to ensure that the fan is running.

If the fan is not moving, stop using it. Otherwise, it may break down.

Consult your nearest JVC KENWOOD dealer.

Contents

Main VR-X3200U VR-X1600U Powered by Milestone NETWORK VIDEO RECORDER INSTRUCTIONS IMPORTANT SAFEGUARDS I SAFETY PRECAUTIONS (for USA) II Please use this unit in an appropriate power source. approprie. SAFETY PRECAUTIONS IV PRECAUTIONS WHEN MOUNTING RACK CAUTION SAFETY PRECAUTIONS V VI Precautions Locations of Storage and Use Handling Precautions Precautions for Handling Power Cords Precautions for Proper Use of this Product Precautions for Handling Hard Disk Drive Software Installation Anti-virus Others Consumable parts Contents Getting Started <Recorder Part> Basics <Recorder Part> Applications <Recorder Part> Reference <Viewer Part> Basics <Viewer Part> Applications <Viewer Part> Reference Others End-User License Agreement for Milestones Software embedded in JVC KENWOODs NVR products 1. 2. 3. 4. MICROSOFT SOFTWARE LICENSE TERMS WINDOWS EMBEDDED STANDARD 7 1 2 MICROSOFT SOFTWARE LICENSE 3 4 5 6 Page MICROSOFT SOFTWARE LICENSE 7 8 9 10 14 15 16 17 18 Page Page Page Page Page Legend of symbols in this manual Structure of Manuals Structure of This Manual Workflow from Installation to Operations Overview of the Software Notices for Changing Settings Caution: About the Software Used with This Unit Front A B C Part Names and Functions AA BB CC DD EE Rear Panel F KKJJIIHH G H Part Names and Functions QQQQQQQQ SS TT TTUURR VV Basics 1 2 3 Mounting to a Rack Basic System Configuration Connecting Warning Equipment NAS Connecting (continued) Devices Connected to Terminals of This Unit Page Connecting (continued) Devices Connected Through a Network Switching the Power On 1 2 Switching the Power Off 1 Switching the Power On/ Off Activating the System 1 Shutting Down the System 1 1 2 Activating/Shutting Down the System Using the On-screen Keyboard Connect This Unit to a Network 7 Starting Up Management Application 1 Connect This Unit to a Network (continued) Configuring Basic Monitoring System To close Management Application 1 2 Caution: Caution: Select [Save changes - restart services], and click [OK]. Page 4 camera 7 5 6 Configuring Settings of Cameras Connected (continued) 8 recording data to be stored in each drive Note: Note: Making Full Use of Recording Performance Applications Defining a Preset Position 2 3 Defining a Preset PTZ Position Defining a Preset Position (continued) 4 5 6 7 Defining a Preset PTZ Position (continued) 8 9 Auto PTZ Patrolling 2 Defining a Preset PTZ Position (continued) 7 8 9 1 2 Adjusting Motion Detection 4 5 6 7 Types of Event and Action Event types 3 Action types Events ConfigurationGeneric Event 4 5 Note: Page 4 5 6 7 Page Page Page Page Action SetupDistributing Camera Images (Matrix) (continued) 3 4 5 6 7 Action SetupStarting Recording 2 3 Page 4 5 Recording Images Before/ After Occurrence of Event or Motion 6 the occurrence Note: 7 Configuring Mail Settings (continued) 2 3 [Enable e-mail (Viewer)] check box and configure settings of recipient(s) and mail content 4 5 Page Using More Than One NVR 2 3 4 5 Page Page Adding a User 1 3 4 Configuring Smart Client User Settings Page Configuring Smart Client User Settings (continued) Page Configuring the Startup Password of Management Application Adding an HDD Connecting an External HDD 1 2 3 Building a RAID Configuration 1 2 3 4 5 Page Page Using NAS 1 2 3 Page Page Saving/Restoring Settings Page Reference Unit Setup Setup (This Unit) Page Page Network Settings IP address setting Host name setting 1 Setting the Date and Time of This Unit Setting the Volume Setting the Password to Login to This Unit Setting the Password to Login to This Unit Page Management Application (Wizards) A B C D Management Application (Advanced Configuration) Hardware Devices Page Page Page Page Page Page Page Cameras and Storage Information Page Page Page Page Events and Output Page Scheduling and Archiving Page Matrix Logs E-mail Server Access Master/Slave Users Services Changing the Monitor Resolution 2 1 3 Changing the Monitor Page Locking Operations Manually Registering a Camera 1 2 3 Changing the System Configuration Changing the System Configuration (continued) 8 9 Deleting a Hardware Device 1 2 3 4 How to Use a Network How to Use a Network Page Defining a Recording Schedule 7 2 3 4 Scheduling Profile Setting Descriptions Online Period Note: Speedup E-mail Notification Page 1 2 3 4 Adding a Drive Using UPS 1 4 Setting SNMP 2 3 5 6 A list of statuses that can be obtained from this unit A list of TRAPs supported by this unit Changing the Log Storage Period 2 3 4 1 Saving Maintenance Information Checking HDD Usage Displaying the HDD meter 1 Changing HDD meter settings HDD Maintenance Page Page Note: 1 Note: Starting Smart Client A B Note: Starting Smart Client Viewer Description 1 6 5 32 A B Viewer Description Installing the Viewer on a Computer System Requirements Computer Network Settings Initial LAN2 Settings of This Unit Computer Settings Caution: Installing the Smart Client Installing the Viewer on a Computer (continued) 6 Groups and Views Creating a View Creating a View Page Showing the Live Window 1 Viewing Live Images Operation section on the live screen Switching Views Caution: 1 Manually Recording Images of a Specific Camera Viewing Images by Using PTZ Features 1 2 Using the Preset Features Operating Cameras on the Live Image Screen Playing Back Recorded Images for Specific Camera(s) (Independent Playback) 1 E C Operating Cameras on the Live Image Screen Displaying the Playback Screen Note: Caution: Viewing Recorded Images Notes: A B C D Viewing Recorded Images Search for recorded images by date and time 1 1 2 2 Searching for Recorded Images Searching for Images by With/ Without Recording Timeline Description Caution: Search by timeline Searching for Recorded Images 1 2 3 Searching for Recorded Images from the Alert List Smart Search 1 2 3 4 Playing back Recorded Images Caution: Note: Playing Back Recorded Images of Different Times for Specific Camera(s) (Independent Playback) 1 32 24 2 3 Page 2 3 4 2 3 Printing a Recorded Image (operation from surveillance computer) Automatically Switching Images of Multiple Cameras 5 2 3 Enlarging Images of a Selected Camera (Hotspot) 4 configure properties in the [Properties] section 4 Note: Enlarging Images of a Selected Camera (Hotspot) Displaying a Web Page (HTML Page) in View 5 2 4 Displaying a Still Image instead of Camera Images 2 3 4 1 Creating a Frequently-used Operation Button Displaying a Floating Window 1 2 3 Customizing Joystick 5 6 Customizing Joystick Page Saving as a Video or Still Image 2 3 4 Saving Images and Audio Sounds on a USB Flash Memory (Export) 8 9 10 Saving Images in Database Format 2 Saving Images and Audio Sounds on a USB Flash Memory (Export) (continued) Viewing Exported Data by Computer Viewing Exported Data by Computer (continued) Live Screen Operations and Settings Available on Each Screen Playback Screen Operations and Settings Available on Each Screen Setting Screen Page Page Page Page Option Setting Page Page 1 2 4 Note: Checking Version Information Setting the Matrix Display Area Page Refer to the relevant instruction manuals of network cameras used. Compatible Network Cameras Caution: of HDD. Recording Time Schedule JPEG VGA 32KB Recording (Unit: Hour) H.264 Recording (Unit: Hour) 24-168 169-720 721- Settings of This Unit Default Value List StartUp auto-display setting NAS Setting IP Lease Setting SNMP Setting Settings of This Unit (Network Settings) Mail Setting International Setting JVC Log Setting HDD meter setting Management Application (Advanced Configuration) Hardware Devices Page Cameras and Storage Information Page Events and Output Note: Note: Page Scheduling and Archiving Note: Note: Matrix Logs Note: Page Master/Slave Users Actions when Warning Indicator Lights Up Troubleshooting VR-X1600U VR-X3200U Caution: Recording/Displaying live images/Distribution performance Specifications Attachments/Accessories Dimensional Outline Drawing (Unit: mm) Index A C E F N O P R S