Basic Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 31
Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending
on the type of call and your phone configuration, you can also use iDivert to send the call to another
party's voice message system.
Tips
• If your phone displays a menu that disappears before you make your selection, you can press
iDivert again to re-display the menu. You can also ask your system administrator to configure a
longer timeout value.
• If the call was originally sent to someone else's phone, iDivert enables you to redirect the call either
to your own voice message system or to the original called party’s voice message system. Your
system administrator must make this option available to you.
• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your voice
message system.
• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share
the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The
iDivert feature returns when the call ends.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to
another number.
Your system administrator may allow you to choose from two types of call forwarding features:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your Cisco Unified CM User Options web
pages; conditional call forwarding features are accessible only from your User Options web pages.
Your system administrator determines which call forwarding features are available to you.
If you want to... Then...
Send an active, ringing, or on-hold call
to a voice message system
Press iDivert. You see one of these results:
• The call is transferred to your voice message system.
• Your phone screen displays a menu that enables you to
choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.