Cisco Systems 805 Obtaining Technical Assistance

Related Documentation

Cisco 805 Router Hardware Installation Guide

xiv

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to

encrypt any sensitive information that you send to Cisco. PSIRT can work from

encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence

with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco

Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical

Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical

Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service

contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and

resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,

365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.

If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Contents

Main Cisco 805 Router Hardware Installation Guide Page CONTENTS Page About This Guide Audience Organization Conventions Page Terms and Acronyms Page Page Related Documentation Obtaining Documentation Cisco.com Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Obtaining Technical Assistance Cisco Technical Support Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Page Page CHAPTER 1 Product Overview Features Page Front Panel Back Panel Page LEDs Page Installing the Cisco 805 Router Safety Page ESD Required Equipment Unpacking the Box Installing the Router Connecting an Ethernet Device Connecting a Hub 2-8 Figure 2-2 Connecting a Hub Connecting a Server, PC, or Workstation Before connecting the server, PC, or workstation, do the following: Follow the steps in Figure 2-4 to connect a server, PC, or workstation. Installing the Cisco 805 Router 2-9 Connecting an Ethernet Device Figure 2-3 Connecting a Server, PC, or Workstation PC Connecting a Serial Device Installing the Cisco 805 Router 2-11 Connecting a Serial Device Figure 2-4 Connecting a Modem or CSU/DSU Modem or CSU/DSU 2-12 Connecting a Terminal or PC Figure 2-5 Connecting Terminal or PC Connecting the Power Supply Page 2-16 Figure 2-8 Mounting the Router on a Wall Verifying Installation Where to Go Next Page Troubleshooting Problems During First Startup Table3-1 lists problems th at could occur the first time you turn on the power switch. Problems After Router is Running Table3-2 lists problems that could occur after the router has been up and running. Page Before You Call Your Cisco Reseller Page Selecting a Serial Cable How to Select a Serial Cable DTE or DCE Page Page Serial Connection Example Serial Cable Part Numbers TableA-3 summarizes serial cables that you can order from Cisco. APPENDIX B Technical Specifications TableB-1 outlines the technical specifications for the Cisco 805 router. Page APPENDIX C Connector and Cable Specifications Connector Specifications Page Page Page INDEX A B C D E I L M O P