Preface

Obtaining Technical Assistance

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

 

 

Catalyst 2955 Hardware Installation Guide

 

 

 

 

 

 

78-14944-03

 

 

xxxi

 

 

 

Page 30 Page 32
Page 31
Image 31
Cisco Systems Catalyst 2955 manual Submitting a Service Request, Definitions of Service Request Severity
Page 30 Page 32

Catalyst 2955 specifications

The Cisco Systems Catalyst 2955 is a robust and versatile Ethernet switch designed for enterprises seeking reliable Layer 2 switching capabilities. Known for its steadfast performance and extensive feature set, the Catalyst 2955 is particularly favored for environments requiring high-density connectivity and advanced traffic management.

One of the hallmark features of the Catalyst 2955 is its support for IEEE 802.1Q VLAN tagging, which allows for efficient traffic segregation and helps improve network security. The switch can handle up to 256 virtual LANs, supporting a more organized network structure and optimized resource allocation. This VLAN capability is crucial for businesses that need to segment their networks for various departments or applications while maintaining efficient communication between them.

The Catalyst 2955 is equipped with a comprehensive Quality of Service (QoS) mechanism, which prioritizes critical applications and ensures that voice, video, and data traffic receive appropriate bandwidth. By providing features such as classification, marking, queuing, and congestion avoidance, the switch helps meet the demands of real-time applications, thereby enhancing user experience and productivity.

Another remarkable technology integrated into the Catalyst 2955 is Spanning Tree Protocol (STP), which prevents loops in redundant network connections. Enhanced with features like Rapid Spanning Tree Protocol (RSTP), this switch minimizes downtime by allowing for quicker convergence times in case of topology changes. The ability to support both STP and RSTP is vital for maintaining network stability and performance.

The Catalyst 2955 is also designed with network management and monitoring in mind. It includes features like Simple Network Management Protocol (SNMP), which enables administrators to manage network resources effectively and troubleshoot issues more efficiently. With support for Cisco’s proprietary software, it offers insights into traffic patterns and usage statistics that can aid in maintaining optimal network health.

Physical characteristics of the Catalyst 2955 include various configurations with either 24 or 48 ports, suitable for different deployment scenarios. The switch is designed for rack mounting, making it an ideal solution for data centers and enterprise networks where space is a consideration.

In summary, the Cisco Systems Catalyst 2955 stands out for its solid Layer 2 functionality, VLAN support, QoS capabilities, network stability features such as STP, and extensive management tools, making it an excellent choice for organizations aiming to enhance network resiliency and performance. Its balance of performance and manageability continues to make it a viable option in the competitive landscape of networking equipment.
Top Page Image Contents