Using the Asdm

Appendix E Troubleshooting

Recovering the Password

To reset the password in the ASDM, follow these steps:

Step 1 From the ASDM menu bar, choose Tools > IPS Password Reset.

Note This option does not appear in the menu if there is no IPS present.

Step 2 In the IPS Password Reset confirmation dialog box, click OK to reset the password to the default (cisco). A dialog box displays the success or failure of the password reset. If the reset fails, make sure you have the correct ASA and IPS software versions.

Step 3 Click Close to close the dialog box. The sensor reboots.

Recovering the ASA 5585-X IPS SSP Password

Note To reset the password, you must have ASA 8.2.(4.4) or later or ASA 8.4.2 or later. The ASA 5585-X IPS SSP is not supported in ASA 8.3(x).

You can reset the password to the default (cisco) for the ASA 5585-X IPS SSP using the CLI or the ASDM. Resetting the password causes it to reboot. IPS services are not available during a reboot.

Use the hw-module module slot_number password-resetcommand to reset the password to the default cisco. If the module in the specified slot has an IPS version that does not support password recovery, the following error message is displayed:

ERROR: the module in slot <n> does not support password recovery.

To reset the password on the ASA 5585-X IPS SSP, follow these steps:

Step 1 Log into the adaptive security appliance and enter the following command:

asa# hw-module module 1 password-reset

Reset the password on module in slot 1? [confirm]

Step 2 Press Enter to confirm.

Password-Reset issued for slot 1.

Step 3 Verify the status of the module. Once the status reads Up, you can session to the ASA 5585-X IPS SSP.

asa# show module 1
Mod Card Type	Model	Serial No.

----------------------------------------------- ------------------ -----------

1 ASA 5585-X IPS Security Services Processor-4 ASA5585-SSP-IPS40 JAF1436ABSG

	Mod	MAC Address Range		Hw Version	Fw Version	Sw Version
---		---------------------------------		------------	------------	---------------
1		5475.d029.8c74 to 5475.d029.8c7f		0.1	2.0(12)3	7.1(4)E4
	Mod	SSM Application Name	Status		SSM Application Version
---		------------------------------	----------------		--------------------------
1		IPS	Up		7.1(4)E4
		Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1

	OL-24002-01						E-11
	OL-24002-01						E-11

IPS4520K9 specifications

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Cisco Systems IPS4520K9 manual Recovering the ASA 5585-X IPS SSP Password, Using the Asdm

Models: IPS4520K9

Using the ASDM

Recovering the ASA 5585-X IPS SSP Password

asa# hw-module module 1 password-reset

asa# show module 1

OL-24002-01

IPS4520K9 specifications