Tech Support Information

Appendix E Troubleshooting

Gathering Information

The show tech-supportcommand is useful for capturing all sensor status and configuration information. This section describes the show tech-supportcommand, and contains the following topics:

•Understanding the show tech-support Command, page E-82

•Displaying Tech Support Information, page E-82

•Tech Support Command Output, page E-83

Understanding the show tech-support Command

The show tech-supportcommand captures all status and configuration information on the sensor and includes the current configuration, version information, and cidDump information. The output can be large, over 1 MB. You can transfer the output to a remote system. For the procedure for copying the output to a remote system, see Displaying Tech Support Information, page E-82.

Note Always run the show tech-supportcommand before contacting TAC.

Displaying Tech Support Information

Use the show tech-support[page] [destination-urldestination_url] command to display system information on the screen or have it sent to a specific URL. You can use the information as a troubleshooting tool with TAC. The following parameters are optional:

•page—Displays the output, one page of information at a time. Press Enter to display the next line of output or use the spacebar to display the next page of information.

•destination-url—Indicates the information should be formatted as HTML and sent to the destination that follows this command. If you use this keyword, the output is not displayed on the screen.

•destination_url—Indicates the information should be formatted as HTML.The URL specifies where the information should be sent. If you do not use this keyword, the information is displayed on the screen.

•You can specify the following destination types:

–ftp:—Destination URL for FTP network server. The syntax for this prefix is:

ftp:[[//username@location]/relativeDirectory]/filename or ftp:[[//username@location]//absoluteDirectory]/filename.

–scp:—Destination URL for the SCP network server. The syntax for this prefix is:

scp:[[//username@]location]/relativeDirectory]/filename or scp:[[//username@]location]//absoluteDirectory]/filename.

Displaying Tech Support Information

To display tech support information, follow these steps:

Step 1 Log in to the CLI using an account with administrator privileges.

Step 2 View the output on the screen. The system information appears on the screen, one page at a time. Press the spacebar to view the next page or press Ctrl-Cto return to the prompt

sensor# show tech-support page

	Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
E-82	OL-24002-01

IPS4520K9 specifications

Cisco Systems has long been a leading player in network security, and its IPS (Intrusion Prevention System) series is a testament to its commitment to safeguarding digital environments. Among its notable offerings are the IPS4510K9 and IPS4520K9 models, both designed to provide advanced threat protection for mid-sized to large enterprise networks.

The Cisco IPS4510K9 and IPS4520K9 are distinguished by their cutting-edge features that help organizations defend against a myriad of cyber threats. These systems utilize a multi-layered approach to security, integrating intrusion prevention, advanced malware protection, and comprehensive visibility across the network.

One of the primary characteristics of the IPS4510K9 is its high performance. It boasts a throughput of up to 1 Gbps, making it suitable for environments that demand rapid data processing and real-time responses to threats. The IPS4520K9, on the other hand, enhances that capability with improved throughput of up to 2 Gbps, accommodating larger enterprises with heavier network traffic. These models are equipped with powerful processors that support complex signature matching and can intelligently distinguish between legitimate traffic and potential threats.

In addition to performance, both models are designed with scalability in mind. They can be easily integrated into existing Cisco infrastructures. This facilitates a seamless enhancement of security without causing significant interruptions to ongoing operations. Moreover, they offer flexible deployment options, allowing organizations to operate them inline or out of band depending on their specific needs.

The Cisco IPS4510K9 and IPS4520K9 leverage advanced detection technologies, utilizing a variety of signature types and heuristic analysis to detect known and unknown threats effectively. They are equipped with real-time alerting and reporting capabilities, giving security teams immediate visibility into potential breaches and enabling them to respond swiftly.

Furthermore, both models support a range of management options through the Cisco Security Manager, allowing for centralized administration, streamlined policy management, and enhanced monitoring capabilities. Automated updates ensure the systems remain current with the latest threat intelligence, vital for staying ahead of evolving cyber threats.

In summary, the Cisco Systems IPS4510K9 and IPS4520K9 represent powerful solutions for organizations seeking robust intrusion prevention capabilities. With their high performance, scalability, and advanced detection technologies, these systems are essential tools in the ever-changing landscape of cybersecurity, providing enterprises with the peace of mind needed to operate securely in today's digital world.

Cisco Systems IPS4520K9 Tech Support Information, Understanding the show tech-support Command

Models: IPS4520K9