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Cisco Systems MD-110 manual Contacting TAC by Using the Cisco TAC Website

Models: MD-110

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Preface

Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

Ericsson MD-110 Serial Integration Guide

	OL-1290-01	xi

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Cisco Systems MD-110 manual Contacting TAC by Using the Cisco TAC Website

Contents

Ericsson MD-110 Serial Integration Guide Ericsson MD-110 Serial Integration Guide Dual Phone System Integration Shutting Down or Restarting the Cisco Unity Server A-2 Audience PurposeConvention Description OrganizationConventions Document Location Cisco Unity DocumentationWorld Wide Web Obtaining DocumentationDocumentation Feedback Documentation CD-ROMOrdering Documentation Technical Assistance Center To access Cisco.com, go to the following websiteObtaining Technical Assistance Cisco.comContacting TAC by Using the Cisco TAC Website Xii Integration Steps Integration OverviewCisco Unity Server RequirementsPhone System Connections Between the Phone System and Cisco Unity Integration DescriptionIntegration Features Switch Parameter Required Setting Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled Go to System Licensing Licensed FeaturesChange the final digit to 1, so the line reads To enter port settingsTo enable extensions beginning with zero To program the phone system Programming the Phone SystemTransfer type Usage Is restartedTo set up the test configuration Testing the IntegrationTo test an external call with release transfer NotificationMonitor Transfer To set up supervised transfer on Cisco UnityTo test an internal call with release transfer To test supervised transfer To return Example Subscriber to the default settingsSet the Rings to Wait For field to Click the Save icon Ericsson MD-110 Serial Integration Testing the Integration OL-1290-01 Dual Phone System Integration Overview Integration Steps When No Phone Systems Are InstalledEricsson MD-110 Serial Integration Guide Requirements Changing Cisco Unity Administrator SettingsTo specify switch settings for the traditional phone system To reach someone on the traditional phone system To specify switch settings for Cisco CallManagerGo to System Switch IP Switch To modify voice port settingsEricsson MD-110 Serial Integration Guide OL-1290-01 Changing the Number of Installed Ports Programs To reinstall the AV-Cisco Tapi service providerTo remove the existing AV-Cisco TSP Stop UnityRestart the Cisco Unity server To exit the Cisco Unity software from another computer Exiting the Cisco Unity SoftwareClick Shut Down or Restart Starting the Cisco Unity SoftwareClick Shut Down To shut down or restart the Cisco Unity serverTo start the Cisco Unity software from another computer Click Start Cisco UnityOL-1290-01 Phone System Integration To set the Port assignments in the Registry