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Chapter 1 Ericsson
Testing the Integration
Testing the Integration
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| To test whether Cisco Unity and the phone system are integrated correctly, | ||
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| perform the procedures in the order listed. | ||
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| If any of the steps indicates a failure, see the following documentation as | ||
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| appropriate: | ||
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| • The installation guide for the phone system | ||
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| • Cisco Unity Troubleshooting Guide | ||
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| • This integration guide | ||
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| To set up the test configuration | ||
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| Step 1 | Set up two test extensions (Phone 1 and Phone 2) on the same phone system that | ||
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| Cisco Unity is connected to. | ||
| Step 2 | Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not | ||
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| answered. | ||
| Step 3 | In the Cisco Unity Administrator, go to Subscribers > Subscribers > Profile. | ||
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| If Example Subscriber is not displayed, click the Find icon (the magnifying glass) | ||
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| in the title bar, then click Find, and select Example Subscriber in the list that | ||
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| appears. | ||
| Step 4 | In the Extension field, enter the extension of Phone 1. | ||
| Step 5 | Click the Save icon. | ||
| Step 6 | In the navigation bar, click Call Transfer to go to Subscribers > Subscribers > | ||
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| Call Transfer for Example Subscriber. | ||
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| For more information on transfer settings, refer to the “Subscriber Template Call | ||
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| Transfer Settings” section in the Help for the Cisco Unity Administrator. | ||
| Step 7 | Under Transfer Incoming Calls, click Yes, Ring Subscriber’s Extension, and | ||
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| confirm that the extension number is for Phone 1. | ||
| Step 8 | Under Transfer Type, click Release to Switch. | ||
| Step 9 | Click the Save icon. | ||
| Step 10 | In the navigation bar, click Messages to go to Subscribers > Subscribers > | ||
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| Messages for Example Subscriber. | ||
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