CHAPTER
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36-1
Cisco MDS 9000 Family Fabric Manager Configuration Guide
OL-6965-03, Cisco MDS SAN-OS Release 2.x
36

Management Software Troubleshooting

This chapter answers some of the most frequently asked questions about Cisco Fabric Manager and
Device Manager. This chapter contains the following topics:
Installation Issues
When installing Fabric Manager from windows, clicking the install button fails., page 36-3
How do I install Java Web Start on a UNIX machine?, page 36-4
Why can’t I launch Fabric Manager on Solaris?, page 36-4
Why is my browser prompting to save JNLP files?, page 36-4
Why do I get a “Java Web Start not detected” error?, page 36-4
Why can’t I see my desktop shortcuts?, page 36-5
How do I upgrade to a newer version?, page 36-5
How do I downgrade Fabric Manager or Device Manager?, page 36-5
What do I do if my upgrade is not working?, page 36-5
Java Web Start hangs on download dialog. What do I do?, page 36-6
How can I manually configure my browser for Java Web Start?, page 36-6
Can I run Java Web Start from the command line?, page 36-6
Windows 2000 crashes (blue screen). What do I do?, page 36-6
How do I clear the Java Web Start cache?, page 36-7
Why doesn’t my login work in Fabric Manager and Device Manager?, page 36-7
Why can’t I install Fabric Manager or Device Manager when pcAnyWhere is running?, page
36-7
The Fabric Manager or the Performance Manager service shows up as “disabled” in the Services
menu., page 36-7
Why can’t I install Fabric Manager or Device Manager when McAfee Internet Suite 6.0
Professional is running?, page 36-8
I get an error ".sm/logon." when I downgrade from MDS SAN-OS Release 2.x (or newer) to
1.3(x)., page 36-8
General
Why do I get errors while monitoring Area chart graphing?, page 36-8
Why do I get “gen error” messages?, page 36-8