Obtaining Technical Assistance

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,

365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Cisco XR 12000 Series Router Ethernet Line Card Installation

84

OL-7861-01

 

 

Page 84
Image 84
Cisco Systems OL-7861-01 Obtaining Technical Assistance, Cisco Technical Support Website, Submitting a Service Request

OL-7861-01 specifications

Cisco Systems OL-7861-01 is a robust and versatile device designed to meet the demands of modern networking environments. As part of Cisco's extensive portfolio of networking and communication solutions, the OL-7861-01 is tailored for organizations seeking high performance and reliability. The device is primarily deployed in voice over IP (VoIP) solutions, effectively enhancing communication capabilities across various sectors.

One of the standout features of the OL-7861-01 is its support for the latest VoIP technologies. This functionality allows organizations to implement efficient and cost-effective communication systems. Users benefit from crystal-clear voice quality, reduced latency, and improved overall user experience during calls. The device is equipped with advanced codecs, including wideband audio support, ensuring high-definition voice clarity.

In terms of enterprise readiness, the OL-7861-01 boasts seamless integration with Cisco’s Unified Communications Manager, enabling centralized management of communication systems. This integration simplifies deployment and management, allowing administrators to monitor system performance and access a range of administrative tools. Additionally, the device supports full duplex communication, ensuring that users can speak and listen simultaneously without interruptions.

The OL-7861-01 stands out with its robust security measures, which are crucial for protecting sensitive information during transmissions. It incorporates features such as secure RTP (SRTP) and transport layer security (TLS) to safeguard voice data against unauthorized access. This encryption capability is vital for organizations handling confidential communications.

The technological architecture of the OL-7861-01 is designed for scalability and flexibility. Organizations can easily expand their communication capabilities by integrating additional devices or users without significant infrastructure changes. This feature is essential for businesses anticipating growth or needing to adapt to changing communication demands.

Another notable characteristic of the OL-7861-01 is its user-friendly interface. The device is designed with an intuitive layout, allowing users to navigate features effortlessly. Coupled with customizable settings, end-users can tailor their communication experience to suit specific needs.

In summary, Cisco Systems OL-7861-01 is a powerful networking solution that brings together advanced VoIP capabilities, robust security features, and seamless integration with Cisco's communication ecosystem. Its scalability and user-friendly design make it an ideal choice for organizations looking to enhance their communication systems and improve overall productivity.