Main
Cisco ONS 15327 Troubleshooting Guide
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CONTENTS
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About this Guide
Document Objectives
Audience
Related Documentation
Document Conventions
Where to Find Safety and Warning Information
Obtaining Documentation
Cisco.com
Documentation CD-ROM
Ordering Documentation
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Website
Cisco TAC Escalation Center
Obtaining Additional Publications and Information
General Troubleshooting
1.1 Network Troubleshooting Tests
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1.2 Identify Points of Failure on a DS-N Circuit Path
1.2.1 Perform a Facility Loopback on a Source XTC Port
Procedure: Create the Facility Loopback on the Source XTC Port
Procedure: Test the Facility Loopback
Procedure: Test the DS-N Cabling
Procedure: Test the XTC Card
Procedure: Test the MIC Cabling
Procedure: Test the MIC Card
1.2.2 Perform a Hairpin on a Source Node XTC Port
Procedure: Create the Hairpin on the Source Node Port
Procedure: Test the Hairpin Circuit
Procedure: Test the Alternate S ource XTC Card
Procedure: Retest the Original Source XTC Card
1.2.3 Perform a Terminal Loopback on a Destination XTC Port
Procedure: Create the Terminal Loopback on a Destination XTC Port
Procedure: Test the Terminal Loopback Circuit on the Destination XTC Port
Procedure: Test the Destination XTC Card
1.2.4 Perform a Hairpin on a Destination Node XTC Port
Procedure: Create the Hairpin Loopback Circuit on the Destination Node XTC Card
Procedure: Test the Hairpin Circuit
Procedure: Test the Alternate Destination XTC Card
Procedure: Retest the Original Destination XTC Card
1.2.5 Perform a Facility Loopback on a Destination XTC Card
Procedure: Create a Facility Loopback Circuit on a Destination XTC Port
Procedure: Test the DS-N Cabling
Procedure: Test the XTC Card
Procedure: Test the MIC Card
1.3 Identify Points of Failure on an OC-N Circuit Path
1.3.1 Perform a Facility Loopback on a Source-Node OC-N Port
Procedure: Create the Facility Loopback on the Source OC-N Port
1.3.2 Perform a Cross-Connect Loopback on the Source OC-N Port
Procedure: Test the Cross-Connect Loopback Circuit
Procedure: Test the Standby XTC Card
Procedure: Retest the Original XTC Card
1.3.3 Perform a Terminal Loopback on a Source-Node OC-N Port
Procedure: Create the Terminal Loopback on a Source Node OC-N Port
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1.3.4 Perform a Facility Loopback on an Intermediate-Node OC-N Port
Procedure: Create the Facility Loopback on an Intermediate-Node OC-N Port
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1.3.5 Perform a Terminal Loopback on an Intermediate-Node OC-N Port
Procedure: Create the Terminal Loopback on an Intermediate-Node OC-N Port
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1.3.6 Perform a Facility Loopback on a Destination-Node OC-N Port
Procedure: Create the Facility Loopback on a Destination Node OC-N Port
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1.3.7 Perform a Terminal Loopback on a Destination Node OC-N Port
Procedure: Create the Terminal Loopback on a Destination Node OC-N Port
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1.4 Restoring the Database and Default Settings
1.4.1 Restore the Node Database
Procedure: Restore the Database
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1.4.2 Restore the Node to Factory Configuration
Procedure: Use the Reinitialization Tool to Clear the Database and Upload Software (Windows)
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Procedure: Use the Reinitialization Tool to Clear the Database and Upload Software (UNIX)
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1.5 PC Connectivity Troubleshooting
1.5.1 Unable to Verify the IP Configuration of Your PC
Procedure: Verify the IP Configuration of Your PC
1.5.2 Browser Login Does Not Launch Java
Procedure: Reconfigure the PC Operating System Java Plug-in Control Panel
Procedure: Reconfigure the Browser
1.5.3 Unable to Verify the NIC Connection on Your PC
1.5.4 Verify PC Connection to the ONS 15327 (Ping)
Procedure: Ping the ONS 15327
1.5.5 The IP Address of the Node is Unknown
Procedure: Retrieve Unknown Node IP Address
1.6 CTC Operation Troubleshooting
1.6.1 Unable to Launch CTC Help After Removing Netscape
Procedure: Set Internet Explorer as the Default Browser for CTC
1.6.2 Unable to Change Node View to Network View
Procedure: Reset the CTC_HEAP Environment Variable for Windows
Procedure: Reset the CTC_HEAP Environment Variable for Solaris
1.6.3 Browser Stalls When Downloading CTC JAR Files from XTC
Procedure: Disable the VirusScan Download Scan
1.6.4 CTC Does Not Launch
Procedure: Redirect the Netscape Cache to a Valid Directory
1.6.5 Sluggish CTC Operation or Login Problems
Procedure: Delete the CTC Cache File Automatically
Procedure: Delete the CTC Cache File Manually
1.6.6 Node Icon is Gray on CTC Network View
1.6.7 CTC Cannot Launch Due to Applet Security Restrictions
Procedure: Manually Edit the java.policy File
1.6.8 Java Runtime Environment Incompatible
Procedure: Launch CTC to Correct the Core Version Build
1.6.9 Different CTC Releases Do Not Recognize Each Other
Procedure: Launch CTC to Correct the Core Version Build
1.6.10 Username or Password Does Not Match the XTC Information
Procedure: Verify Correct Username and Password
1.6.11 No IP Connectivity Exists Between Nodes
1.6.12 DCC Connection Lost
1.6.13 Path in Use Error When Creating a Circuit
Procedure: Cancel the Circuit Creation and Start Over
1.6.14 Calculate and Design IP Subnets
1.6.15 Ethernet Connections
Procedure: Verify Ethernet Connections
1.6.16 VLAN Cannot Connect to Network Device from Untag Port
Procedure: Change VLAN Port Tag and Untagged Settings
1.7 Circuits and Timing
1.7.1 Circuit Transitions to Partial State
Procedure: View the State of Circuit Nodes
1.7.2 AIS-V on XTC-28-3 Unused VT Circuits
Procedure: Clear AIS-V on XTC-28-3 Unused VT Circuits
1.7.3 Circuit Creation Error with VT1.5 Circuit
1.7.4 DS3 Card Does Not Report AIS-P From External Equipment
1.7.5 OC-3 and DCC Limitations
1.7.6 ONS 15327 Switches Timing Reference
1.7.7 Holdover Synchronization Alarm
1.7.8 Free-Running Synchronization Mode
1.7.9 Daisy-Chained BITS Not Functioning
1.7.10 Blinking STAT LED after Installing a Card
1.8 Fiber and Cabling
1.8.1 Bit Errors Appear for a Traffic Card
1.8.2 Faulty Fiber-Optic Connections
Procedure: Verify Fiber-Optic Connections
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1.8.2.1 Crimp Replacement LAN Cables
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1.8.2.2 Replace Faulty SFP Connectors
Procedure: Remove SFP Connectors
Procedure: Install SFP Connectors
1.8.2.3 Optical Card Transmit and Receive Levels
1.9 Power and LED Tests
1.9.1 Power Supply Problems
Procedure: Isolate the Cause of Power Supply Problems
1.9.2 Power Consumption for Node and Cards
1.9.3 Lamp Test for Card LEDs
Procedure: Verify Card LED Operation
Alarm Troubleshooting
2.1 Alarm Index by Default Severity
2.1.1 Critical Alarms (CR)
2.1.2 Major Alarms (MJ)
2.1.3 Minor Alarms (MN)
2.1.4 Conditions (NA or NR)
2.2 Alarms and Conditions Indexed By Alphabetical Entry
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2.3 Alarm Index by Alarm Type
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2.3.1 Alarm Type/Object Definition
2.4 Trouble Notifications
2.4.1 Conditions
2.4.2 Severities
2.5 Safety Summary
2.6 Alarm Procedures
2.6.1 AIS
Procedure: Clear the AIS Condition
2.6.2 AIS-L
Procedure: Clear the AIS-L Condition
2.6.3 AIS-P
Procedure: Clear the AIS-P Condition
2.6.4 AIS-V
Procedure: Clear the AIS-V Condition
2.6.5 APSB
Procedure: Clear the APSB Alarm
2.6.6 APSCDFLTK
Procedure: Clear the APSCDFLTK Alarm
2.6.7 APSC-IMP
Procedure: Clear the APSC-IMP Alarm
2.6.8 APSCINCON
Procedure: Clear the APSCINCON Alarm
2.6.9 APSCM
Procedure: Clear the APSCM Alarm
2.6.10 APSCNMIS
Procedure: Clear the APSCNMIS Alarm
2.6.11 APSMM
Procedure: Clear the APSMM Alarm
2.6.12 AS-CMD
Procedure: Clear the AS-CMD Condition
2.6.13 AS-MT
Procedure: Clear the AS-MT Condition
2.6.14 AUD-LOG-LOSS
Procedure: Clear the AUD-LOG-LOSS Condition
2.6.15 AUD-LOG-LOW
2.6.16 AUTORESET
Procedure: Clear the AUTORESET Alarm
2.6.17 AUTOSW-AIS
Procedure: Clear the AUTOSW-AIS Condition
2.6.18 AUTOSW-LOP (STSMON)
Procedure: Clear the AUTOSW-LOP (STSMON) Condition
2.6.19 AUTOSW-LOP (VTMON)
Procedure: Clear the AUTOSW-LOP (VTMON) Alarm
2.6.20 AUTOSW-PDI
2.6.21 AUTOSW-SDBER
Procedure: Clear the AUTOSW-SDBER Condition
2.6.22 AUTOSW-SFBER
Procedure: Clear the AUTOSW-SFBER Condition
2.6.23 AUTOSW-UNEQ (STSMON)
2.6.24 AUTOSW-UNEQ (VTMON)
Procedure: Clear the AUTOSW-UNEQ (VTMON) Alarm
2.6.25 BAT-A-HGH-VLT
Procedure: Clear the BAT-A-HGH-VLT Condition
2.6.26 BAT-A-LOW-VLT
2.6.27 BAT-B-HGH-VLT
Procedure: Clear the BAT-B-HGH-VLT Condition
2.6.28 BAT-B-LOW-VLT
Procedure: Clear the BAT-B-LOW-VLT Condition
2.6.29 BKUPMEMP
2.6.30 BLSROSYNC
Procedure: Clear the BLSROSYNC Alarm
2.6.31 CARLOSS (EQPT)
Procedure: Clear the CARLOSS (EQPT) Alarm
2.6.32 CARLOSS (E Series)
Procedure: Clear the CARLOSS (E-Series) Alarm
2.6.33 CARLOSS (G Series)
Procedure: Clear the CARLOSS (G Series) Alarm
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2.6.34 CLDRESTART
Procedure: Clear the CLDRESTART Condition
2.6.35 COMIOXC
Procedure: Clear the COMIOXC Alarm
2.6.36 CONTBUS-A-18
Procedure: Clear the CONTBUS-A-18 Alarm
2.6.37 CONTBUS-B-18
Procedure: Clear the CONTBUS-B-18 Alarm
2.6.38 CONTBUS-IO-A
Procedure: Clear the CONTBUS-IO-A Alarm
2.6.39 CONTBUS-IO-B
Procedure: Clear the CONTBUS-IO-B Alarm
2.6.40 CTNEQPT-PBPROT
Procedure: Clear the CTNEQPT-PBPROT Alarm
2.6.41 CTNEQPT-PBWORK
Procedure: Clear the CTNEQPT-PBWORK Alarm
2.6.42 DATAFLT
Procedure: Clear the DATAFLT Alarm
2.6.43 DBOSYNC
Procedure: Clear the DBOSYNC Alarm
2.6.44 DS3-MISM
Procedure: Clear the DS3-MISM Condition
2.6.45 EHIBATVG-A
Procedure: Clear the EHIBATVG-A Alarm
2.6.46 EHIBATVG-B
Procedure: Clear the EHIBATVG-B Alarm
2.6.47 ELWBATVG-A
Procedure: Clear the ELWBATVG-A Alarm
2.6.48 ELWBATVG-B
Procedure: Clear the ELWBATVG-B Alarm
2.6.49 EOC
Procedure: Clear the EOC Alarm
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2.6.50 EQPT
Procedure: Clear the EQPT Alarm
2.6.51 EQPT-MISS
Procedure: Clear the EQPT-MISS Alarm
2.6.52 E-W-MISMATCH
Procedure: Clear the E-W-MISMATCH Alarm with a Physical Switch
Procedure: Clear the E-W-MISMATCH Alarm in CTC
2.6.53 EXCCOL
Procedure: Clear the EXCCOL Alarm
2.6.54 EXERCISE-RING-REQ
2.6.55 EXERCISE-SPAN-REQ
2.6.56 EXT
Procedure: Clear the EXT Alarm
2.6.57 EXTRA-TRAF-PREEMPT
Procedure: Clear the EXTRA-TRAF-PREEMPT Alarm
2.6.58 FAILTOSW
2.6.59 FAILTOSW-PATH
Procedure: Clear the FAILTOSW-PATH Condition in a UPSR Configuration
2.6.60 FAILTOSWR
Procedure: Clear the FAILTOSWR Condition in a BLSR Configuration
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2.6.61 FAILTOSWS
Procedure: Clear the FAILTOSWS Condition
2.6.62 FAN
Procedure: Clear the FAN Alarm
2.6.63 FANDEGRADE
Procedure: Clear the FANDEGRADE Alarm
2.6.64 FE-AIS
Procedure: Clear the FE-AIS Condition
2.6.65 FE-DS1-MULTLOS
Procedure: Clear the FE-DS1-MULTLOS Condition
2.6.66 FE-DS1-NSA
Procedure: Clear the FE-DS1-NSA Condition
2.6.67 FE-DS1-SA
Procedure: Clear the FE-DS1-SA Condition
2.6.68 FE-DS1-SNGLLOS
Procedure: Clear the FE-DS1-SNGLLOS Condition
2.6.69 FE-DS3-NSA
Procedure: Clear the FE-DS3-NSA Condition
2.6.70 FE-DS3-SA
Procedure: Clear the FE-DS3-SA Condition
2.6.71 FE-EQPT-NSA
Procedure: Clear the FE-EQPT-NSA Condition
2.6.72 FE-EXERCISING-RING
2.6.73 FE-EXERCISING-SPAN
2.6.74 FE-FRCDWKSWPR-RING
Procedure: Clear the FE-FRCDWKSWPR-RING Condition
2.6.75 FE-FRCDWKSWPR-SPAN
Procedure: Clear the FE-FRCDWKSWPR-SPAN Condition
2.6.76 FE-IDLE
Procedure: Clear the FE-IDLE Condition
2.6.77 FE-LOCKOUTOFPR-SPAN
Procedure: Clear the FE-LOCKOUTOFPR-SPAN Condition
2.6.78 FE-LOF
Procedure: Clear the FE-LOF Condition
2.6.79 FE-LOS
Procedure: Clear the FE-LOS Condition
2.6.80 FE-MANWKSWPR-RING
Procedure: Clear the FE-MANWKSWPR-RING Condition
2.6.81 FE-MANWKSWPR-SPAN
Procedure: Clear the FE-MANWKSWPR-SPAN Condition
2.6.82 FEPRLF
Procedure: Clear the FEPRLF Alarm on a BLSR
2.6.83 FORCED-REQ
Procedure: Clear the FORCED-REQ Condition
2.6.84 FORCED-REQ-RING
2.6.85 FORCED-REQ-SPAN
Procedure: Clear the FORCED-REQ-SPAN Condition
2.6.86 FRCDSWTOINT
2.6.87 FRCDSWTOPRI
2.6.88 FRCDSWTOSEC
2.6.89 FRCDSWTOTHIRD
2.6.90 FRNGSYNC
Procedure: Clear the FRNGSYNC Alarm
2.6.91 FSTSYNC
2.6.92 FULLPASSTHR-BI
Procedure: Clear the FULLPASSTHR-BI Condition
2.6.93 HITEMP
Procedure: Clear the HITEMP Alarm
2.6.94 HLDOVRSYNC
Procedure: Clear the HLDOVRSYNC Alarm
2.6.95 IMPROPRMVL
Procedure: Clear the IMPROPRMVL Alarm
2.6.96 INC-ISD
2.6.97 INHSWPR
Procedure: Clear the INHSWPR Condition
2.6.98 INHSWWKG
Procedure: Clear the INHSWWKG Condition
2.6.99 INVMACADR
2.6.100 KB-PASSTHR
Procedure: Clear the KB-PASSTHR Condition
2.6.101 LKOUTPR-S
Procedure: Clear the LKOUTPR-S Condition
2.6.102 LOCKOUT-REQ
Procedure: Clear the LOCKOUT-REQ Condition
2.6.103 LOCKOUT-REQ-RING
Procedure: Clear the LOCKOUT-REQ-RING Condition
2.6.104 LOF (BITS)
2.6.105 LOF (DS-1)
Procedure: Clear the LOF (DS-1) Alarm
2.6.106 LOF (DS-3)
Procedure: Clear the LOF (DS-3) Alarm
2.6.107 LOF (OC-N)
Procedure: Clear the LOF (OC-N) Alarm
2.6.108 LOP-P
Procedure: Clear the LOP-P Alarm
2.6.109 LOP-V
Procedure: Clear the LOP-V Alarm
2.6.110 LOS (BITS)
Procedure: Clear the LOS (BITS) Alarm
2.6.111 LOS (DS-1)
Procedure: Clear the LOS (DS-1) Alarm
2.6.112 LOS (DS-3)
Procedure: Clear the LOS (DS-3) Alarm
2.6.113 LOS (OC-N)
Procedure: Clear the LOS (OC-N) Alarm
2.6.114 LPBKCRS
Clear the LBKCRS Condition
2.6.115 LPBKFACILITY (DS-N)
Procedure: Clear the LPBKFACILITY (DS-N) Condition
2.6.116 LPBKFACILITY (OC-N)
Procedure: Clear the LPBKFACILITY (OC-N) Condition
2.6.117 LPBKTERMINAL (DS-N, OC-N)
Procedure: Clear the LPBKTERMINAL (DS-N, OC-N) Condition
2.6.118 LPBKTERMINAL (G-Series)
Procedure: Clear the LPBKTERMINAL (G-Series) Condition
2.6.119 MAN-REQ
Procedure: Clear the MAN-REQ Condition
2.6.120 MANRESET
2.6.121 MANSWTOINT
2.6.122 MANSWTOPRI
2.6.123 MANSWTOSEC
2.6.124 MANSWTOTHIRD
2.6.125 MANUAL-REQ-RING
2.6.126 MANUAL-REQ-SPAN
Procedure: Clear the MANUAL-REQ-SPAN Condition
2.6.127 MEA (EQPT)
Procedure: Clear the MEA (EQPT) Alarm
2.6.128 MEM-GONE
2.6.129 MEM-LOW
2.6.130 MFGMEM
Procedure: Clear the MFGMEM (BP, Fan-Tray Assembly) Alarm
2.6.131 PDI-P
Procedure: Clear the PDI-P Condition
2.6.132 PEER-NORESPONSE
Procedure: Clear the PEER-NORESPONSE Alarm
2.6.133 PLM-P
Procedure: Clear the PLM-P Alarm
2.6.134 PLM-V
Procedure: Clear the PLM-V Alarm
2.6.135 PRC-DUPID
Procedure: Clear the PRC-DUPID Alarm
2.6.136 PROTNA
Procedure: Clear the PROTNA Alarm
2.6.137 PWR-A
Procedure: Clear the PWR-A Alarm
2.6.138 PWR-B
Procedure: Clear the PWR-B Alarm
2.6.139 PWR-REDUN
Procedure: Clear the PWR-REDUN Alarm
2.6.140 RAI
Procedure: Clear the RAI Condition
2.6.141 RCVR-MISS
2.6.142 RFI-L
Procedure: Clear the RFI-L Condition
2.6.143 RFI-P
Procedure: Clear the RFI-P Condition
2.6.144 RFI-V
Procedure: Clear the RFI-V Condition
2.6.145 RING-MISMATCH
Procedure: Clear the RING-MISMATCH Alarm
2.6.146 RING-SW-EAST
2.6.147 RING-SW-WEST
2.6.148 SD
Procedure: Clear the SD Condition
2.6.149 SD-L
Procedure: Clear the SD-L Condition
2.6.150 SD-P
Procedure: Clear the SD-P Condition
2.6.151 SF
Procedure: Clear the SF Condition
2.6.152 SF-L
Procedure: Clear the SF-L Condition
2.6.153 SF-P
Procedure: Clear the SF-P Condition
2.6.154 SFTWDOWN
2.6.155 SNTP-HOST
Procedure: Clear the SNTP-HOST Alarm
2.6.156 SPAN-SW-EAST
2.6.157 SPAN-SW-WEST
2.6.158 SQUELCH
Procedure: Clear the SQUELCH Condition
2.6.159 SSM-DUS
2.6.160 SSM-FAIL
Procedure: Clear the SSM-FAIL Alarm
2.6.161 SSM-LNC
2.6.162 SSM-OFF
Procedure: Clear the SSM-OFF Condition
2.6.163 SSM-PRC
2.6.164 SSM-PRS
2.6.165 SSM-RES
2.6.166 SSM-SMC
2.6.167 SSM-ST2
2.6.168 SSM-ST3
2.6.169 SSM-ST3E
2.6.170 SSM-ST4
2.6.171 SSM-STU
Procedure: Clear the STU Condition
2.6.172 SSM-TNC
2.6.173 SWMTXMOD
Procedure: Clear the SWMTXMOD Alarm
2.6.174 SWTOPRI
2.6.175 SWTOSEC
Procedure: Clear the SWTOSEC Condition
2.6.176 SWTOTHIRD
Procedure: Procedure: Clear the SWTOTHIRD Condition
2.6.177 SYNC-FREQ
Procedure: Clear the SYNC-FREQ Condition
2.6.178 SYNCPRI
Procedure: Clear the SYNCPRI Alarm
2.6.179 SYNCSEC
Procedure: Clear the SYNCSEC Alarm
2.6.180 SYNCTHIRD
Procedure: Clear the SYNCTHIRD Alarm
2.6.181 SYSBOOT
2.6.182 TIM-P
Procedure: Clear the TIM-P Alarm
2.6.183 TPTFAIL (G-Series)
Procedure: Clear the TPTFAIL (G-Series) Alarm
2.6.184 TRMT
Procedure: Clear the TRMT Alarm
2.6.185 TRMT-MISS
Procedure: Clear the TRMT-MISS Alarm
2.6.186 UNEQ-P
Procedure: Clear the UNEQ-P Alarm
2.6.187 UNEQ-V
Procedure: Clear the UNEQ-V Alarm
2.6.188 WKSWPR
Procedure: Clear the WKSWPR Condition
2.6.189 WTR
2.7 XTC Line Alarms
2.8 Common Procedures in Alarm Troubleshooting
Procedure: Identify a Ring ID or Node ID Number
Procedure: Change a Ring ID Number
Procedure: Change a Node ID Number
Procedure: Verify Node Visibility for Other Nodes
Procedure: Verify or Create Node DCC Terminations
Procedure: Lock Out a BLSR Span
Procedure: Clear a BLSR Span Lock Out
Procedure: Clear a UPSR Lock Out
Procedure: Switch Protection Group Traffic with an External Switching Command
Procedure: Clear an External Switching Command
Procedure: Delete a Circuit
Procedure: Clear a Loopback
Procedure: Reset the Active XTC Card in CTC
Procedure: Reset a Traffic Card in CTC
Procedure: Verify BER Threshold Level
Procedure: Physically Replace a Card
Procedure: Remove and Reinsert (Reseat) a Card
Procedure: Remove and Reinsert Fan-Tray Assembly
Replace Hardware
3.1 Replace the Fan-Tray Assembly
3-2
Chapter3 Replace Hardware Replace the Fan-Tray Assembly
that the fan is operating.
Figure3-1 Removing the Fan-Tray Assembly
the corresponding receptacle on the back panel (Figure 3-2).
3.2 Remove and Reinsert (Reseat) the Standby XTC
3.3 Inspect, Clean, and Replace the Reusable Air Filter
3-4
Chapter3 Replace Hardware Inspect, Clean, and Replace the Reusable Air Filter
Step 6 Slide the clean air filter back into the s h elf . ( S ee Fig ure 3-4 on pa ge 3-5 .)
Warning
filter out, as shown in Figure 3-3 on page 3-4.
3-5
Chapter3 Replace Hardware Inspect, Clean, and Replace the Reusable Air Filter
Figure3-4 Replacing the Reusable Fan-Tray Air Filter
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INDEX
A
B
C
D
E
F
Page
G
H
I
J
K
L
M
N
Page
O
P
R
S
Page
T
U
V
W
X