Cisco Systems ONS 15327 1.6.5 Sluggish CTC Operation or Login Problems

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Cisco ONS 15327 Troubleshooting Guide, R3.4
April 2003
Chapter1 General Troubleshoo ting CTC Operation Troubleshooting
Procedure: Redirect the Netscape Cache to a Valid Directory
Step 1 Launch Netscape.
Step 2 Display the Edit menu.
Step 3 Choose Preferences.
Step 4 Under the Category column on the left side, expand Advanced and select the Cache tab.
Step 5 Change your disk cache folder to point to the cache file location.
The cache file location is usually C:\ProgramFiles\Netscape\Users\yourname\cache. The yourname
segment of the file location is often the same as the user name.
1.6.5 Sluggish CTC Operation or Login Problems
Symptom You experience sluggish CTC operation or have problems logging into CTC.
Table 1 -12 describes the potential cause of the symptom and the solution.
Procedure: Delete the CTC Cache File Automatically
Caution All running sessions of CTC must be halted before deleting the CTC cache. Deleting the CTC cache
might cause any CTC sessions running on this system to behave in an unexpect ed ma nner.
Step 1 Enter an ONS 15327 IP address in the browser URL field. The initial browser window shows a
DeleteCTC Cache button.
Step 2 Close all open CTC sessions and browser windows. The PC operating system does not allow you to
delete files that are in use.
Step 3 Click the Delete CTC Cache button on the initial browser window to clear the CTC cache. Figure1-22
on page 1-56 shows the Delete CTC Cache window.
Table1-12 Sluggish CTC Operation or Login Problems
Possible Problem Solution
The CTC cache file
might be corrupted or
might need to be
replaced.
Delete the CTC cache file. This operation forces the ONS15327 to
download a new set of JAR files to your computer hard drive. See the “Delete
the CTC Cache File Automatically” procedure on page 1-55 or the “Delete
the CTC Cache File Manually” procedure on page1-56.