Chapter 1 General Troubleshooting

CTC Operation Troubleshooting

1.6 CTC Operation Troubleshooting

This section contains troubleshooting procedures for CTC login or operation problems.

1.6.1 Unable to Launch CTC Help After Removing Netscape

Symptom After removing Netscape and running CTC using Internet Explorer, the user is unable to launch the CTC Help and receives an “MSIE is not the default browser” error message.

Table 1-8describes the potential cause of the symptom and the solution.

Table 1-8 Unable to Launch CTC Help After Removing Netscape

Possible Problem

Solution

 

 

Loss of association

When the CTC software and Netscape are installed, the Help files are

between browser and

associated with Netscape by default. When you remove Netscape, the Help

Help files.

files are not automatically associated with Internet Explorer as the default

 

browser.

 

Set Internet Explorer as the default browser so that CTC will associate the

 

Help files to the correct browser.

 

See the “Set Internet Explorer as the Default Browser for CTC” procedure

 

on page 1-52to associate the CTC Help files to the correct browser.

 

 

Procedure: Set Internet Explorer as the Default Browser for CTC

Step 1 Open the Internet Explorer browser.

Step 2 From the menu bar, click Tools > Internet Options. The Internet Options window appears.

Step 3 In the Internet Options window, click the Programs tab.

Step 4 Click the Internet Explorer should check to see whether it is the default browser check box.

Step 5 Click the OK button.

Step 6 Exit any and all open and running CTC and Internet Explorer applications.

Step 7 Launch Internet Explorer and open a new CTC session. You should now be able to access the CTC Help.

1.6.2 Unable to Change Node View to Network View

Symptom When activating a large, multinode BLSR from Software Release 3.2 to Software Release 3.3, some of the nodes appear grayed out. Logging into the new CTC, the user is unable to change node view to network view on any and all nodes, from any workstation. This is accompanied by an “Exception occurred during event dispatching: java.lang.OutOfMemoryError” in the java window.

Table 1-9 on page 1-53describes the potential cause of the symptom and the solution.

Cisco ONS 15327 Troubleshooting Guide, R3.4

1-52

April 2003

 

 

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Cisco Systems ONS 15327 manual CTC Operation Troubleshooting, Unable to Launch CTC Help After Removing Netscape

ONS 15327 specifications

Cisco Systems ONS 15327 is a high-performance optical networking solution tailored for service providers and enterprises looking to enhance their optical communication infrastructure. This versatile platform is recognized for its robust performance, scalability, and flexibility, making it suitable for a wide array of applications ranging from broadband access to metropolitan area networking.

One of the standout features of the ONS 15327 is its ability to handle multiple data types over a single platform. It supports a rich array of protocols, including Ethernet and SONET/SDH, allowing service providers to deliver a diverse portfolio of services to their customers. This multiservice capability simplifies the network architecture, reducing operational complexity and costs.

The ONS 15327 is designed with a modular architecture, which enables operators to customize and scale their network as demand grows. It supports a variety of card options for different media types, wavelengths, and capacity requirements. This modularity not only facilitates straightforward upgrades but also allows for efficient network management.

In terms of technology, the ONS 15327 leverages dense wavelength division multiplexing (DWDM) capabilities to maximize the utilization of available fiber bandwidth. This allows for an impressive increase in transmission capacity without the need for additional fiber installations, making it a cost-effective solution for expanding networks.

Another significant characteristic of the Cisco ONS 15327 is its advanced performance monitoring and management features. Built-in diagnostic tools provide real-time visibility into network performance, enabling prompt identification and troubleshooting of potential issues. This proactive approach to network management enhances service reliability and customer satisfaction.

Security is also paramount in the ONS 15327. The platform integrates various security features and protocols to protect the data traversing the network, ensuring compliance with industry standards and safeguarding sensitive information.

Furthermore, the equipment is designed for easy integration into existing infrastructures. Its compatibility with Cisco’s broader networking solutions allows for seamless interconnection with routers, switches, and other devices, facilitating comprehensive network solutions.

In conclusion, Cisco Systems ONS 15327 stands out as a powerful optical networking platform that combines versatility, scalability, and advanced management features. Its ability to support various protocols and harness optical technologies makes it an essential tool for organizations aiming to optimize their telecommunications infrastructure while minimizing costs and complexity.