1-54
Cisco ONS 15327 Troubleshooting Guide, R3.4
April 2003
Chapter1 General Troubleshooting
CTC Operation Troubleshooting
1.6.3 Browser Stalls When Downloading CTC JAR Files from XTC
Symptom The browser stalls or hangs when downloading a CTC JAR file from the XTC card .
Table 1 -10 describes the potential cause of the symptom and the solution.

Procedure: Disable the VirusScan Download Scan

Step 1 From the Windows start menu, choose Programs > Network Associates > VirusScan Console.
Step 2 Double-click the VShield icon listed in the VirusScan Console dialog box.
Step 3 Click the Configure button on the lower part of the Task Properties window.
Step 4 Click the Download Scan icon on the left of the System Scan Properties dialog box .
Step 5 Uncheck the Enable Internet download scanning check box.
Step 6 Click Yes when the warning message appears.
Step 7 Click OK on the System Scan Properties dialog box.
Step 8 Click OK on the Task Properties window.
Step 9 Close the McAfee VirusScan window.
1.6.4 CTC Does Not Launch
Symptom CTC does not launch; usually an error message appear s b efo re th e logi n win dow displa ys.
Table 1 -11 describes the potential cause of the symptom and the solution.
Table1-10 Browser Stalls When Downloading JAR File from XTC
Possible Problem Solution
McAfee VirusScan
software might be
interfering with the
operation. The problem
occurs when the
VirusScan Download
Scan is enabled on
McAfee VirusScan 4.5
or later.
Disable the VirusScan Download Scan feature. See the “Disable the
VirusScan Download Scan” procedure on page 1-54.
Table1-11 CTC Does Not Launch
Possible Problem Solution
The Netscape browser
cache might point to an
invalid directory.
Redirect the Netscape cache to a valid directory. See the “Redirect the
Netscape Cache to a Valid Directory” procedure on page 1-55.