Cisco Systems ONS 15327

3-6

Cisco ONS 15327 Troubleshooting Guide, R3.4

April 2003

Chapter3 Replace Hardware

Inspect, Clean, and Replace the Reusable Air Filter

Contents

Main Cisco ONS 15327 Troubleshooting Guide Page CONTENTS Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page About this Guide Document Objectives Audience Related Documentation Document Conventions Where to Find Safety and Warning Information Obtaining Documentation Cisco.com Documentation CD-ROM Ordering Documentation Obtaining Technical Assistance Cisco.com Technical Assistance Center Cisco TAC Website Cisco TAC Escalation Center Obtaining Additional Publications and Information General Troubleshooting 1.1 Network Troubleshooting Tests Page 1.2 Identify Points of Failure on a DS-N Circuit Path 1.2.1 Perform a Facility Loopback on a Source XTC Port Procedure: Create the Facility Loopback on the Source XTC Port Procedure: Test the Facility Loopback Procedure: Test the DS-N Cabling Procedure: Test the XTC Card Procedure: Test the MIC Cabling Procedure: Test the MIC Card 1.2.2 Perform a Hairpin on a Source Node XTC Port Procedure: Create the Hairpin on the Source Node Port Procedure: Test the Hairpin Circuit Procedure: Test the Alternate S ource XTC Card Procedure: Retest the Original Source XTC Card 1.2.3 Perform a Terminal Loopback on a Destination XTC Port Procedure: Create the Terminal Loopback on a Destination XTC Port Procedure: Test the Terminal Loopback Circuit on the Destination XTC Port Procedure: Test the Destination XTC Card 1.2.4 Perform a Hairpin on a Destination Node XTC Port Procedure: Create the Hairpin Loopback Circuit on the Destination Node XTC Card Procedure: Test the Hairpin Circuit Procedure: Test the Alternate Destination XTC Card Procedure: Retest the Original Destination XTC Card 1.2.5 Perform a Facility Loopback on a Destination XTC Card Procedure: Create a Facility Loopback Circuit on a Destination XTC Port Procedure: Test the DS-N Cabling Procedure: Test the XTC Card Procedure: Test the MIC Card 1.3 Identify Points of Failure on an OC-N Circuit Path 1.3.1 Perform a Facility Loopback on a Source-Node OC-N Port Procedure: Create the Facility Loopback on the Source OC-N Port 1.3.2 Perform a Cross-Connect Loopback on the Source OC-N Port Procedure: Test the Cross-Connect Loopback Circuit Procedure: Test the Standby XTC Card Procedure: Retest the Original XTC Card 1.3.3 Perform a Terminal Loopback on a Source-Node OC-N Port Procedure: Create the Terminal Loopback on a Source Node OC-N Port Page 1.3.4 Perform a Facility Loopback on an Intermediate-Node OC-N Port Procedure: Create the Facility Loopback on an Intermediate-Node OC-N Port Page 1.3.5 Perform a Terminal Loopback on an Intermediate-Node OC-N Port Procedure: Create the Terminal Loopback on an Intermediate-Node OC-N Port Page 1.3.6 Perform a Facility Loopback on a Destination-Node OC-N Port Procedure: Create the Facility Loopback on a Destination Node OC-N Port Page 1.3.7 Perform a Terminal Loopback on a Destination Node OC-N Port Procedure: Create the Terminal Loopback on a Destination Node OC-N Port Page 1.4 Restoring the Database and Default Settings 1.4.1 Restore the Node Database Procedure: Restore the Database Page 1.4.2 Restore the Node to Factory Configuration Procedure: Use the Reinitialization Tool to Clear the Database and Upload Software (Windows) Page Procedure: Use the Reinitialization Tool to Clear the Database and Upload Software (UNIX) Page 1.5 PC Connectivity Troubleshooting 1.5.1 Unable to Verify the IP Configuration of Your PC Procedure: Verify the IP Configuration of Your PC 1.5.2 Browser Login Does Not Launch Java Procedure: Reconfigure the PC Operating System Java Plug-in Control Panel Procedure: Reconfigure the Browser 1.5.3 Unable to Verify the NIC Connection on Your PC 1.5.4 Verify PC Connection to the ONS 15327 (Ping) Procedure: Ping the ONS 15327 1.5.5 The IP Address of the Node is Unknown Procedure: Retrieve Unknown Node IP Address 1.6 CTC Operation Troubleshooting 1.6.1 Unable to Launch CTC Help After Removing Netscape Procedure: Set Internet Explorer as the Default Browser for CTC 1.6.2 Unable to Change Node View to Network View Procedure: Reset the CTC_HEAP Environment Variable for Windows Procedure: Reset the CTC_HEAP Environment Variable for Solaris 1.6.3 Browser Stalls When Downloading CTC JAR Files from XTC Procedure: Disable the VirusScan Download Scan 1.6.4 CTC Does Not Launch Procedure: Redirect the Netscape Cache to a Valid Directory 1.6.5 Sluggish CTC Operation or Login Problems Procedure: Delete the CTC Cache File Automatically Procedure: Delete the CTC Cache File Manually 1.6.6 Node Icon is Gray on CTC Network View 1.6.7 CTC Cannot Launch Due to Applet Security Restrictions Procedure: Manually Edit the java.policy File 1.6.8 Java Runtime Environment Incompatible Procedure: Launch CTC to Correct the Core Version Build 1.6.9 Different CTC Releases Do Not Recognize Each Other Procedure: Launch CTC to Correct the Core Version Build 1.6.10 Username or Password Does Not Match the XTC Information Procedure: Verify Correct Username and Password 1.6.11 No IP Connectivity Exists Between Nodes 1.6.12 DCC Connection Lost 1.6.13 Path in Use Error When Creating a Circuit Procedure: Cancel the Circuit Creation and Start Over 1.6.14 Calculate and Design IP Subnets 1.6.15 Ethernet Connections Procedure: Verify Ethernet Connections 1.6.16 VLAN Cannot Connect to Network Device from Untag Port Procedure: Change VLAN Port Tag and Untagged Settings 1.7 Circuits and Timing 1.7.1 Circuit Transitions to Partial State Procedure: View the State of Circuit Nodes 1.7.2 AIS-V on XTC-28-3 Unused VT Circuits Procedure: Clear AIS-V on XTC-28-3 Unused VT Circuits 1.7.3 Circuit Creation Error with VT1.5 Circuit 1.7.4 DS3 Card Does Not Report AIS-P From External Equipment 1.7.5 OC-3 and DCC Limitations 1.7.6 ONS 15327 Switches Timing Reference 1.7.7 Holdover Synchronization Alarm 1.7.8 Free-Running Synchronization Mode 1.7.9 Daisy-Chained BITS Not Functioning 1.7.10 Blinking STAT LED after Installing a Card 1.8 Fiber and Cabling 1.8.1 Bit Errors Appear for a Traffic Card 1.8.2 Faulty Fiber-Optic Connections Procedure: Verify Fiber-Optic Connections Page 1.8.2.1 Crimp Replacement LAN Cables Page 1.8.2.2 Replace Faulty SFP Connectors Procedure: Remove SFP Connectors Procedure: Install SFP Connectors 1.8.2.3 Optical Card Transmit and Receive Levels 1.9 Power and LED Tests 1.9.1 Power Supply Problems Procedure: Isolate the Cause of Power Supply Problems 1.9.2 Power Consumption for Node and Cards 1.9.3 Lamp Test for Card LEDs Procedure: Verify Card LED Operation Alarm Troubleshooting 2.1 Alarm Index by Default Severity 2.1.1 Critical Alarms (CR) 2.1.2 Major Alarms (MJ) 2.1.3 Minor Alarms (MN) 2.1.4 Conditions (NA or NR) 2.2 Alarms and Conditions Indexed By Alphabetical Entry Page 2.3 Alarm Index by Alarm Type Page Page Page Page Page Page 2.3.1 Alarm Type/Object Definition 2.4 Trouble Notifications 2.4.1 Conditions 2.4.2 Severities 2.5 Safety Summary 2.6 Alarm Procedures 2.6.1 AIS Procedure: Clear the AIS Condition 2.6.2 AIS-L Procedure: Clear the AIS-L Condition 2.6.3 AIS-P Procedure: Clear the AIS-P Condition 2.6.4 AIS-V Procedure: Clear the AIS-V Condition 2.6.5 APSB Procedure: Clear the APSB Alarm 2.6.6 APSCDFLTK Procedure: Clear the APSCDFLTK Alarm 2.6.7 APSC-IMP Procedure: Clear the APSC-IMP Alarm 2.6.8 APSCINCON Procedure: Clear the APSCINCON Alarm 2.6.9 APSCM Procedure: Clear the APSCM Alarm 2.6.10 APSCNMIS Procedure: Clear the APSCNMIS Alarm 2.6.11 APSMM Procedure: Clear the APSMM Alarm 2.6.12 AS-CMD Procedure: Clear the AS-CMD Condition 2.6.13 AS-MT Procedure: Clear the AS-MT Condition 2.6.14 AUD-LOG-LOSS Procedure: Clear the AUD-LOG-LOSS Condition 2.6.15 AUD-LOG-LOW 2.6.16 AUTORESET Procedure: Clear the AUTORESET Alarm 2.6.17 AUTOSW-AIS Procedure: Clear the AUTOSW-AIS Condition 2.6.18 AUTOSW-LOP (STSMON) Procedure: Clear the AUTOSW-LOP (STSMON) Condition 2.6.19 AUTOSW-LOP (VTMON) Procedure: Clear the AUTOSW-LOP (VTMON) Alarm 2.6.20 AUTOSW-PDI 2.6.21 AUTOSW-SDBER Procedure: Clear the AUTOSW-SDBER Condition 2.6.22 AUTOSW-SFBER Procedure: Clear the AUTOSW-SFBER Condition 2.6.23 AUTOSW-UNEQ (STSMON) 2.6.24 AUTOSW-UNEQ (VTMON) Procedure: Clear the AUTOSW-UNEQ (VTMON) Alarm 2.6.25 BAT-A-HGH-VLT Procedure: Clear the BAT-A-HGH-VLT Condition 2.6.26 BAT-A-LOW-VLT 2.6.27 BAT-B-HGH-VLT Procedure: Clear the BAT-B-HGH-VLT Condition 2.6.28 BAT-B-LOW-VLT Procedure: Clear the BAT-B-LOW-VLT Condition 2.6.29 BKUPMEMP 2.6.30 BLSROSYNC Procedure: Clear the BLSROSYNC Alarm 2.6.31 CARLOSS (EQPT) Procedure: Clear the CARLOSS (EQPT) Alarm 2.6.32 CARLOSS (E Series) Procedure: Clear the CARLOSS (E-Series) Alarm 2.6.33 CARLOSS (G Series) Procedure: Clear the CARLOSS (G Series) Alarm Page 2.6.34 CLDRESTART Procedure: Clear the CLDRESTART Condition 2.6.35 COMIOXC Procedure: Clear the COMIOXC Alarm 2.6.36 CONTBUS-A-18 Procedure: Clear the CONTBUS-A-18 Alarm 2.6.37 CONTBUS-B-18 Procedure: Clear the CONTBUS-B-18 Alarm 2.6.38 CONTBUS-IO-A Procedure: Clear the CONTBUS-IO-A Alarm 2.6.39 CONTBUS-IO-B Procedure: Clear the CONTBUS-IO-B Alarm 2.6.40 CTNEQPT-PBPROT Procedure: Clear the CTNEQPT-PBPROT Alarm 2.6.41 CTNEQPT-PBWORK Procedure: Clear the CTNEQPT-PBWORK Alarm 2.6.42 DATAFLT Procedure: Clear the DATAFLT Alarm 2.6.43 DBOSYNC Procedure: Clear the DBOSYNC Alarm 2.6.44 DS3-MISM Procedure: Clear the DS3-MISM Condition 2.6.45 EHIBATVG-A Procedure: Clear the EHIBATVG-A Alarm 2.6.46 EHIBATVG-B Procedure: Clear the EHIBATVG-B Alarm 2.6.47 ELWBATVG-A Procedure: Clear the ELWBATVG-A Alarm 2.6.48 ELWBATVG-B Procedure: Clear the ELWBATVG-B Alarm 2.6.49 EOC Procedure: Clear the EOC Alarm Page 2.6.50 EQPT Procedure: Clear the EQPT Alarm 2.6.51 EQPT-MISS Procedure: Clear the EQPT-MISS Alarm 2.6.52 E-W-MISMATCH Procedure: Clear the E-W-MISMATCH Alarm with a Physical Switch Procedure: Clear the E-W-MISMATCH Alarm in CTC 2.6.53 EXCCOL Procedure: Clear the EXCCOL Alarm 2.6.54 EXERCISE-RING-REQ 2.6.55 EXERCISE-SPAN-REQ 2.6.56 EXT Procedure: Clear the EXT Alarm 2.6.57 EXTRA-TRAF-PREEMPT Procedure: Clear the EXTRA-TRAF-PREEMPT Alarm 2.6.58 FAILTOSW 2.6.59 FAILTOSW-PATH Procedure: Clear the FAILTOSW-PATH Condition in a UPSR Configuration 2.6.60 FAILTOSWR Procedure: Clear the FAILTOSWR Condition in a BLSR Configuration Page 2.6.61 FAILTOSWS Procedure: Clear the FAILTOSWS Condition 2.6.62 FAN Procedure: Clear the FAN Alarm 2.6.63 FANDEGRADE Procedure: Clear the FANDEGRADE Alarm 2.6.64 FE-AIS Procedure: Clear the FE-AIS Condition 2.6.65 FE-DS1-MULTLOS Procedure: Clear the FE-DS1-MULTLOS Condition 2.6.66 FE-DS1-NSA Procedure: Clear the FE-DS1-NSA Condition 2.6.67 FE-DS1-SA Procedure: Clear the FE-DS1-SA Condition 2.6.68 FE-DS1-SNGLLOS Procedure: Clear the FE-DS1-SNGLLOS Condition 2.6.69 FE-DS3-NSA Procedure: Clear the FE-DS3-NSA Condition 2.6.70 FE-DS3-SA Procedure: Clear the FE-DS3-SA Condition 2.6.71 FE-EQPT-NSA Procedure: Clear the FE-EQPT-NSA Condition 2.6.72 FE-EXERCISING-RING 2.6.73 FE-EXERCISING-SPAN 2.6.74 FE-FRCDWKSWPR-RING Procedure: Clear the FE-FRCDWKSWPR-RING Condition 2.6.75 FE-FRCDWKSWPR-SPAN Procedure: Clear the FE-FRCDWKSWPR-SPAN Condition 2.6.76 FE-IDLE Procedure: Clear the FE-IDLE Condition 2.6.77 FE-LOCKOUTOFPR-SPAN Procedure: Clear the FE-LOCKOUTOFPR-SPAN Condition 2.6.78 FE-LOF Procedure: Clear the FE-LOF Condition 2.6.79 FE-LOS Procedure: Clear the FE-LOS Condition 2.6.80 FE-MANWKSWPR-RING Procedure: Clear the FE-MANWKSWPR-RING Condition 2.6.81 FE-MANWKSWPR-SPAN Procedure: Clear the FE-MANWKSWPR-SPAN Condition 2.6.82 FEPRLF Procedure: Clear the FEPRLF Alarm on a BLSR 2.6.83 FORCED-REQ Procedure: Clear the FORCED-REQ Condition 2.6.84 FORCED-REQ-RING 2.6.85 FORCED-REQ-SPAN Procedure: Clear the FORCED-REQ-SPAN Condition 2.6.86 FRCDSWTOINT 2.6.87 FRCDSWTOPRI 2.6.88 FRCDSWTOSEC 2.6.89 FRCDSWTOTHIRD 2.6.90 FRNGSYNC Procedure: Clear the FRNGSYNC Alarm 2.6.91 FSTSYNC 2.6.92 FULLPASSTHR-BI Procedure: Clear the FULLPASSTHR-BI Condition 2.6.93 HITEMP Procedure: Clear the HITEMP Alarm 2.6.94 HLDOVRSYNC Procedure: Clear the HLDOVRSYNC Alarm 2.6.95 IMPROPRMVL Procedure: Clear the IMPROPRMVL Alarm 2.6.96 INC-ISD 2.6.97 INHSWPR Procedure: Clear the INHSWPR Condition 2.6.98 INHSWWKG Procedure: Clear the INHSWWKG Condition 2.6.99 INVMACADR 2.6.100 KB-PASSTHR Procedure: Clear the KB-PASSTHR Condition 2.6.101 LKOUTPR-S Procedure: Clear the LKOUTPR-S Condition 2.6.102 LOCKOUT-REQ Procedure: Clear the LOCKOUT-REQ Condition 2.6.103 LOCKOUT-REQ-RING Procedure: Clear the LOCKOUT-REQ-RING Condition 2.6.104 LOF (BITS) 2.6.105 LOF (DS-1) Procedure: Clear the LOF (DS-1) Alarm 2.6.106 LOF (DS-3) Procedure: Clear the LOF (DS-3) Alarm 2.6.107 LOF (OC-N) Procedure: Clear the LOF (OC-N) Alarm 2.6.108 LOP-P Procedure: Clear the LOP-P Alarm 2.6.109 LOP-V Procedure: Clear the LOP-V Alarm 2.6.110 LOS (BITS) Procedure: Clear the LOS (BITS) Alarm 2.6.111 LOS (DS-1) Procedure: Clear the LOS (DS-1) Alarm 2.6.112 LOS (DS-3) Procedure: Clear the LOS (DS-3) Alarm 2.6.113 LOS (OC-N) Procedure: Clear the LOS (OC-N) Alarm 2.6.114 LPBKCRS Clear the LBKCRS Condition 2.6.115 LPBKFACILITY (DS-N) Procedure: Clear the LPBKFACILITY (DS-N) Condition 2.6.116 LPBKFACILITY (OC-N) Procedure: Clear the LPBKFACILITY (OC-N) Condition 2.6.117 LPBKTERMINAL (DS-N, OC-N) Procedure: Clear the LPBKTERMINAL (DS-N, OC-N) Condition 2.6.118 LPBKTERMINAL (G-Series) Procedure: Clear the LPBKTERMINAL (G-Series) Condition 2.6.119 MAN-REQ Procedure: Clear the MAN-REQ Condition 2.6.120 MANRESET 2.6.121 MANSWTOINT 2.6.122 MANSWTOPRI 2.6.123 MANSWTOSEC 2.6.124 MANSWTOTHIRD 2.6.125 MANUAL-REQ-RING 2.6.126 MANUAL-REQ-SPAN Procedure: Clear the MANUAL-REQ-SPAN Condition 2.6.127 MEA (EQPT) Procedure: Clear the MEA (EQPT) Alarm 2.6.128 MEM-GONE 2.6.129 MEM-LOW 2.6.130 MFGMEM Procedure: Clear the MFGMEM (BP, Fan-Tray Assembly) Alarm 2.6.131 PDI-P Procedure: Clear the PDI-P Condition 2.6.132 PEER-NORESPONSE Procedure: Clear the PEER-NORESPONSE Alarm 2.6.133 PLM-P Procedure: Clear the PLM-P Alarm 2.6.134 PLM-V Procedure: Clear the PLM-V Alarm 2.6.135 PRC-DUPID Procedure: Clear the PRC-DUPID Alarm 2.6.136 PROTNA Procedure: Clear the PROTNA Alarm 2.6.137 PWR-A Procedure: Clear the PWR-A Alarm 2.6.138 PWR-B Procedure: Clear the PWR-B Alarm 2.6.139 PWR-REDUN Procedure: Clear the PWR-REDUN Alarm 2.6.140 RAI Procedure: Clear the RAI Condition 2.6.141 RCVR-MISS 2.6.142 RFI-L Procedure: Clear the RFI-L Condition 2.6.143 RFI-P Procedure: Clear the RFI-P Condition 2.6.144 RFI-V Procedure: Clear the RFI-V Condition 2.6.145 RING-MISMATCH Procedure: Clear the RING-MISMATCH Alarm 2.6.146 RING-SW-EAST 2.6.147 RING-SW-WEST 2.6.148 SD Procedure: Clear the SD Condition 2.6.149 SD-L Procedure: Clear the SD-L Condition 2.6.150 SD-P Procedure: Clear the SD-P Condition 2.6.151 SF Procedure: Clear the SF Condition 2.6.152 SF-L Procedure: Clear the SF-L Condition 2.6.153 SF-P Procedure: Clear the SF-P Condition 2.6.154 SFTWDOWN 2.6.155 SNTP-HOST Procedure: Clear the SNTP-HOST Alarm 2.6.156 SPAN-SW-EAST 2.6.157 SPAN-SW-WEST 2.6.158 SQUELCH Procedure: Clear the SQUELCH Condition 2.6.159 SSM-DUS 2.6.160 SSM-FAIL Procedure: Clear the SSM-FAIL Alarm 2.6.161 SSM-LNC 2.6.162 SSM-OFF Procedure: Clear the SSM-OFF Condition 2.6.163 SSM-PRC 2.6.164 SSM-PRS 2.6.165 SSM-RES 2.6.166 SSM-SMC 2.6.167 SSM-ST2 2.6.168 SSM-ST3 2.6.169 SSM-ST3E 2.6.170 SSM-ST4 2.6.171 SSM-STU Procedure: Clear the STU Condition 2.6.172 SSM-TNC 2.6.173 SWMTXMOD Procedure: Clear the SWMTXMOD Alarm 2.6.174 SWTOPRI 2.6.175 SWTOSEC Procedure: Clear the SWTOSEC Condition 2.6.176 SWTOTHIRD Procedure: Procedure: Clear the SWTOTHIRD Condition 2.6.177 SYNC-FREQ Procedure: Clear the SYNC-FREQ Condition 2.6.178 SYNCPRI Procedure: Clear the SYNCPRI Alarm 2.6.179 SYNCSEC Procedure: Clear the SYNCSEC Alarm 2.6.180 SYNCTHIRD Procedure: Clear the SYNCTHIRD Alarm 2.6.181 SYSBOOT 2.6.182 TIM-P Procedure: Clear the TIM-P Alarm 2.6.183 TPTFAIL (G-Series) Procedure: Clear the TPTFAIL (G-Series) Alarm 2.6.184 TRMT Procedure: Clear the TRMT Alarm 2.6.185 TRMT-MISS Procedure: Clear the TRMT-MISS Alarm 2.6.186 UNEQ-P Procedure: Clear the UNEQ-P Alarm 2.6.187 UNEQ-V Procedure: Clear the UNEQ-V Alarm 2.6.188 WKSWPR Procedure: Clear the WKSWPR Condition 2.6.189 WTR 2.7 XTC Line Alarms 2.8 Common Procedures in Alarm Troubleshooting Procedure: Identify a Ring ID or Node ID Number Procedure: Change a Ring ID Number Procedure: Change a Node ID Number Procedure: Verify Node Visibility for Other Nodes Procedure: Verify or Create Node DCC Terminations Procedure: Lock Out a BLSR Span Procedure: Clear a BLSR Span Lock Out Procedure: Clear a UPSR Lock Out Procedure: Switch Protection Group Traffic with an External Switching Command Procedure: Clear an External Switching Command Procedure: Delete a Circuit Procedure: Clear a Loopback Procedure: Reset the Active XTC Card in CTC Procedure: Reset a Traffic Card in CTC Procedure: Verify BER Threshold Level Procedure: Physically Replace a Card Procedure: Remove and Reinsert (Reseat) a Card Procedure: Remove and Reinsert Fan-Tray Assembly Replace Hardware 3.1 Replace the Fan-Tray Assembly 3-2 Chapter3 Replace Hardware Replace the Fan-Tray Assembly that the fan is operating. Figure3-1 Removing the Fan-Tray Assembly the corresponding receptacle on the back panel (Figure 3-2). 3.2 Remove and Reinsert (Reseat) the Standby XTC 3.3 Inspect, Clean, and Replace the Reusable Air Filter 3-4 Chapter3 Replace Hardware Inspect, Clean, and Replace the Reusable Air Filter Step 6 Slide the clean air filter back into the s h elf . ( S ee Fig ure 3-4 on pa ge 3-5 .) Warning filter out, as shown in Figure 3-3 on page 3-4. 3-5 Chapter3 Replace Hardware Inspect, Clean, and Replace the Reusable Air Filter Figure3-4 Replacing the Reusable Fan-Tray Air Filter Page INDEX A B C D E F Page G H I J K L M N Page O P R S Page T U V W X