1-47
Cisco ONS 15327 Troubleshooting Guide, R3.4
April 2003
Chapter1 General Troubleshoo ting PC Connectivity Troubleshooting
Step 13 Manually set the node name and network configuration to site-specific values. Refer to the
Cisco ONS 15327 Procedure Guide for information on setting the node name, IP address, mask and
gateway, and IIOP port.
1.5 PC Connectivity Troubleshooting
This section contains troubleshooting procedures for PC and network connectivity to the ONS 15327.

1.5.1 Unable to Verify the IP Configuration of Your PC

Symptom When connecting your PC to the ONS 15327, you are u nabl e t o succ e ssfully pi ng t he IP
address of your PC to verify the IP configuration.
Table 1 -3 describes the potential cause(s) of the symptom and the solution(s) .

Procedure: Verify the IP Configuration of Your PC

Step 1 Open a DOS command window by selecting Start > Run from the Start menu.
Step 2 In the Open field, type command and then click the OK button. The DOS command window appears.
Step 3 At the prompt in the DOS window, type one of the following appropriate comma nds :
•For Windows 98, NT, and 2000, type ipconfig and press the Enter key.
•For Windows 95, type winipcfg and press the Enter key.
The Windows IP configuration information is displayed, including the IP address, subnet mask, and the
default gateway.
Step 4 At the prompt in the DOS window, type ping followed by the IP address shown in the Windows IP
configuration information that you displayed in the previous step.
Step 5 Press the Enter key to execute the command.
If the DOS window displays multiple (usually four) replies, the IP configuration is working properly.
Table1-3 Unable to Verify the IP Configuration of Your PC
Possible Problem Solution
The IP address is typed
incorrectly. Verify that the IP address used to ping the PC matches the IP address
displayed when the Windows IP Configuration information is retrieved f rom
the system.
Verify the IP configuration of your PC, see the “Verify the IP Configuration
of Your PC” procedure on page1-47.
If this procedure is unsuccessful, contact your Network Adm in istrato r f or
instructions to correct the IP configuration of your PC.
The IP configuration of
your PC is not properly
set.