Configuring the Cisco CRA Engine

Chapter 3 Configuring Cisco CallManager Extension Mobility

Procedures for Configuring Cisco CallManager Extension Mobility

To configure the Cisco Customer Response Application (CRA) Engine for

Cisco CallManager Extension Mobility, perform the following procedures:

1.Adding the Login Application, page 3-10

2.Adding the Logout Application, page 3-13

3.Adding the Login Application Trigger, page 3-15

4.Adding the Logout Application Trigger, page 3-17

Adding the Login Application

To add the Login Application for Cisco CallManager Extension Mobility, perform the following steps:

Procedure

Step 1 Connect to the application server by using the following URL:

http://servername/AppAdmin

where servername is the DNS name or IP address of your

Cisco Customer Response Application Engine (Cisco CRA Engine).

Step 2 Click Generic Applications.

The Application page displays.

Step 3 On the Application page, click Add new application.

Step 4 In the Application Name field, enter any name for the application (for example, Login).

Step 5 At the Cisco Script Application Configuration page, use the drop-down arrow and select the hotel.aef script. The system populates the script name with hotel.aef, as shown in Figure 3-3.

	Cisco CallManager Extended Services Administrator’s Guide
3-10	78-12959-01

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321 Studios 78-12959-01 manual Configuring the Cisco CRA Engine, Adding the Login Application

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