Chapter 3 Configuring Cisco CallManager Extension Mobility

Procedures for Configuring Cisco CallManager Extension Mobility

Configuring the Cisco CRA Engine

To configure the Cisco Customer Response Application (CRA) Engine for

Cisco CallManager Extension Mobility, perform the following procedures:

1.Adding the Login Application, page 3-10

2.Adding the Logout Application, page 3-13

3.Adding the Login Application Trigger, page 3-15

4.Adding the Logout Application Trigger, page 3-17

Adding the Login Application

To add the Login Application for Cisco CallManager Extension Mobility, perform the following steps:

Procedure

Step 1 Connect to the application server by using the following URL:

http://servername/AppAdmin

where servername is the DNS name or IP address of your

Cisco Customer Response Application Engine (Cisco CRA Engine).

Step 2 Click Generic Applications.

The Application page displays.

Step 3 On the Application page, click Add new application.

Step 4 In the Application Name field, enter any name for the application (for example, Login).

Step 5 At the Cisco Script Application Configuration page, use the drop-down arrow and select the hotel.aef script. The system populates the script name with hotel.aef, as shown in Figure 3-3.

 

Cisco CallManager Extended Services Administrator’s Guide

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78-12959-01

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321 Studios 78-12959-01 manual Configuring the Cisco CRA Engine, Adding the Login Application, Click Generic Applications

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