321 Studios 78-12959-01 Configuring the Cisco CRAEngine

Chapter3 Configuring Cisco CallManager Extension Mobility

Procedures for Configuring Cisco CallManager Extension Mobility

3-10

Cisco CallManager Extended Services Administrator’s Guide

78-12959-01

Configuring the Cisco CRAEngine

To configure the Cisco Customer Response Application (CRA) Engine for

Cisco CallManager Extension Mobility, perform the following procedures:

1. Adding the Login Application, page 3-10

2. Adding the Logout Application, page 3-13

3. Adding the Login Application Trigger, page 3-15

4. Adding the Logout Application Trigger, page 3-17

To add the Login Application for CiscoCallManager Extension Mobility,

perform the following steps:

Procedure

Step 1 Connect to the application server by using the following URL:

http://servername/AppAdmin

where servername is the DNS name or IP address of your

Cisco Customer Response Application Engine (Cisco CRA Engine).

Step 2 Click Generic Applications.

The Application page displays.

Step 3 On the Application page, click Add new application.

Step 4 In the Application Name field, enter any name for the application (for exam ple,

Step 5 At the Cisco Script Application Configuration page, use the drop-down arrow and

select the hotel.aef script. The system populates the script name with hotel.aef, as

shown in Figure 3-3.