Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant

Step 7 Click Update to enter your changes.

If you clicked the Use a Different Repository Profile check box, the repository configuration window appears. Complete these fields with the configuration information appropriate for your repository directory.

Configuring the JTAPI Subsystem on the Cisco Customer Response Application Engine

After you complete the directory configuration, you must configure the JTAPI subsystem on the Cisco Customer Response Application Engine

(Cisco CRA Engine). The Cisco CRA Engine uses the JTAPI subsystem to send and receive calls from Cisco CallManager.

To configure the JTAPI Subsystem, perform the following steps:

Procedure

Step 1 At the Application Administration Main Menu, click the JTAPI link in the Options column.

Step 2 In the CallManager field, enter the IP address or DNS name of the Cisco MCS running Cisco CallManager.

Step 3 In the Username field, enter the Cisco CallManager UserID you defined in “Creating a Cisco CallManager User for Cisco CallManager AutoAttendant” section on page 4-4(for example, JTAPIUser).

Step 4 Enter the password you defined for this UserID in the Password field. Step 5 Click Update to enter your changes.

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

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