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Cisco CallManager Extended Services Administrator’s Guide
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Chapter4 Configuring CiscoCallManager AutoAttendant
Configuring the CiscoCRA Engine for Cisco CallManager AutoAttendant
Step 7 Click Update to enter your changes.
If you clicked the Use a Different Repository Profile check box, the repository
configuration window appears. Complete these fields with the configuration
information appropriate for your repository d irectory.
Configuring the JTAPI Subsystem on the Cisco Customer Response Application Engine
After you complete the directory configuration, you must configure the JTAPI
subsystem on the Cisco Customer Response Application E ngine
(Cisco CRA Engine). The Cisco CRA Engine uses the JTAPI subsystem to send
and receive calls from Cisco CallManager.
To configure the JTAPI Subsystem, perform the following steps:
Procedure
Step 1 At the Application Administration Main Menu, click the JTAPI link in the
Options column.
Step 2 In the CallManager field, enter the IP address or DNS name of the CiscoMCS
running Cisco CallManager.
Step 3 In the Username field, enter the Cisco CallManager UserID you defined in
“Creating a Cisco CallManager User for CiscoCallManager AutoAttendant”
section on page 4-4 (for example, JTAPIUser).
Step 4 Enter the password you defined for this UserID in the Password field.
Step 5 Click Update to enter your changes.