321 Studios 78-12959-01 Administering Cisco CallManager

CHAPTER
5-1
Cisco CallManager Extended Services Administrator’s Guide
78-12959-01
5
Administering CiscoCallManager
Extended Services
This section provides information about managing the Cisco CallManager
Extended Services after you have configured the services.Topics include:
•Managing the Cisco CRA Engine, page 5-1
•Using Cisco CRA Real-time Reporting, page 5-8
•Using Cisco CRA Historical Reporting, page 5-13
Managing the Cisco CRAEngine
When you click the Engine link on the Application Administration main menu,
the system displays the Engine Control page.
The Engine Control displays the state of the Cisco Customer Response
Application (Cisco CRA) Engine and the Cisco CRA subsystems. It also allows
you to start and stop the application engine. You may need to stop the application
engine for system changes or upgrades or fo r troubleshooting purposes.
Use the links on the Engine Control page to perform the following operations:
•Starting and Stopping the CiscoCRA Engine, page 5-2
•Changing Engine Configuration, page 5-3
•Setting Trace File Options, page5-4