Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring Cisco CallManager for Cisco CallManager AutoAttendant

Step 3 In the Add a New User page, enter the first name (for example, JTAPI), last name (for example, User), and UserID (for example, JTAPIUser).

Step 4 Enter a password of your choice in the User Password and Confirm Password fields.

Step 5 At the PIN field, enter a numeric Personal Identification Number (PIN) of your choice. Confirm the PIN number.

Step 6 Click the Enable CTI Application Use check box.

Caution When you create a Cisco CallManager user for Cisco CallManager AA, you must click the

Enable CTI Application Use check box on the Cisco CallManager Add a New User page. If you do not click the Enable CTI Application Use check box, the Cisco CRA Engine will be unable to receive calls from Cisco CallManager.

Step 7 Click Associate Devices.

Step 8 In the User Devices Assignment Window, check the boxes associated with the Device Name fields.

In order to use the examples provided here, check the following items.

•AA_RP

•CTI_Port1

•CTI_Port2

Step 9 Make sure the No Primary Extension radio button is selected.

Step 10 Click Insert.

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

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321 Studios 78-12959-01 manual Click the Enable CTI Application Use check box, Click Associate Devices
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