Chapter 5 Administering CiscoCallM anager Extended Services
Using CiscoCRA Real -time Reporting
5-8
Cisco CallManager Extended Services Administrator’s Guide
78-12959-01
Using Cisco CRA Real-time Reporting
The Cisco IP Telephony system provides a real-time reporting utility,
implemented as a Java applet communicating with the application server through
remote method invocation (RMI). You can use this utility to generate reports on
application activity.
This section covers the following topics:
•Installing the Real-time Reporting Tool, page 5-8
•Applying the Real-time Reporting Tool, page 5-9

Installing the Real-time Reporting Tool

To use Cisco CRA real-time reporting from a computer other than the application
server, you need to install the application by performing the following steps:
Procedure
Step 1 Access the Application Administration main menu, by entering the following
URL in the Location field of your browser:
http://<servername>/AppAdmin
where servername is the Domain Name Service (DNS) name or IP address of your
application server.
The system displays a dialog box requiring your Cisco Customer
Response Application (Cisco CRA) administrator userna me and password.
Step 2 Enter your Cisco CRA administrator name and password and click OK.
Step 3 Click Plug-in.
The system displays the Plug-ins page.
Step 4 Click the Reporting Client link.
The system displays the Save As... dialog box.