Chapter 5 Administering Cisco CallManager Extended Services

Using Cisco CRA Real-time Reporting

Using Cisco CRA Real-time Reporting

The Cisco IP Telephony system provides a real-time reporting utility, implemented as a Java applet communicating with the application server through remote method invocation (RMI). You can use this utility to generate reports on application activity.

This section covers the following topics:

Installing the Real-time Reporting Tool, page 5-8

Applying the Real-time Reporting Tool, page 5-9

Installing the Real-time Reporting Tool

To use Cisco CRA real-time reporting from a computer other than the application server, you need to install the application by performing the following steps:

Procedure

Step 1 Access the Application Administration main menu, by entering the following URL in the Location field of your browser:

http://<servername>/AppAdmin

where servername is the Domain Name Service (DNS) name or IP address of your application server.

The system displays a dialog box requiring your Cisco Customer

Response Application (Cisco CRA) administrator username and password.

Step 2 Enter your Cisco CRA administrator name and password and click OK. Step 3 Click Plug-in.

The system displays the Plug-ins page.

Step 4 Click the Reporting Client link.

The system displays the Save As... dialog box.

 

Cisco CallManager Extended Services Administrator’s Guide

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78-12959-01

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321 Studios 78-12959-01 manual Using Cisco CRA Real-time Reporting, Installing the Real-time Reporting Tool

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