Chapter 6 Troubleshooting Cisco CallManager Extended Services

Clearing Problems with Cisco CallManager Extension Mobility

Login Server Connection Error

Action If you are running Cisco CallManager Extension Mobility on an IBM-340 platform, check that the system allows anonymous access to the Login Service web site. See the “Setting up Anonymous Access on IBM-340 platforms” section on page 3-34.

Action The URL of the Login Service may not be configured properly in the

LDAP directory. Check that the URL is correct. See the “Adding the

Login Application” section on page 3-10.

System Not Enabled

Action The service parameter to enable Cisco CallManager Extension Mobility is set to off. Make sure that, on the Service Parameters Configuration page, the Login Service Enabled field is set to True (to enable the user login service). See the “Setting the Service Parameters” section on page 3-23.

User Logged in Elsewhere

Action The service parameter which controls multiple logins is set to allow login at a single device and a user tries to log in at a second device. If the configuration is correct, explain the login policy to the user. If the configuration is incorrect, set the Multi Login Behavior field to multiple logins allowed. Refer to Setting the Service Parameters, page 3-23.

HTTP Error

Action You may not have configured the proxy settings properly for Internet Explorer on the Cisco Customer Response Application (Cisco CRA) Engine. Contact your network administrator for information on configuring the proxy settings.

 

Cisco CallManager Extended Services Administrator’s Guide

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78-12959-01

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321 Studios 78-12959-01 manual Login Server Connection Error, System Not Enabled, User Logged in Elsewhere, Http Error

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