Chapter6 Troubleshooting CiscoCallManager ExtendedServices
Clearing Problems with Cisco CallManager Extension Mobility
6-4
Cisco CallManager Extended Services Administrator’s Guide
78-12959-01
Login Server Connection Error
Action If you are running Cisco CallManager Extension Mobility on an IBM-340
platform, check that the system allows anonymous access to the Login Service
web site. See the “Setting up Anonymous Access on IBM-340 platforms” section
on page 3-34.
Action The URL of the Login Service m ay not be configured properly in the
LDAP directory. Check that the URL is correct. See the “Adding the
Login Application” section on page 3-10.
System Not Enabled
Action The service parameter to enable CiscoCallManager Extension Mobility is
set to off. Make sure that, on the Service Parameters Configuration page, the
Login Service Enabled field is set to Tru e (to enable the user login service). See
the “Setting the Service Parameters” section on page 3-23.
User Logged in Elsewhere
Action The service parameter which controls multiple logins is set to allow login
at a single device and a user tries to log in at a se cond device. If the configuration
is correct, explain the login policy to the user. If the configuration is incorrect, set
the Multi Login Behavior field to multiple logins allowed. Refer to Setting the
Service Parameters, page 3-23.
HTTP Error
Action You may not have configured the proxy settings properly for Internet
Explorer on the Cisco Customer Response Application (Cisco CRA) Engine.
Contact your network administrator for information on configuring the proxy
settings.