Chapter 1 Understanding Cisco CallManager Extended Services

Cisco CallManager AutoAttendant Overview

Cisco CallManager AutoAttendant Overview

The Cisco CallManager AutoAttendant (Cisco CallManager AA), illustrated in Figure 1-2, works with Cisco CallManager to receive calls on specific telephone extensions and to allow callers to select appropriate extensions.

Figure 1-2 Using Cisco CallManager AA

 

 

 

Voice

Windows 2000 Server

 

 

 

 

 

 

Internet Information Server

 

 

 

Gateway

 

 

 

 

 

 

PSTN

 

 

 

Cisco

 

 

 

CallManager

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco CallManager

 

 

 

 

 

 

AutoAttendant

 

Cisco IP

 

 

 

 

 

 

 

SoftPhone

 

 

 

 

 

 

 

 

 

 

 

 

IP Data

 

 

 

 

 

 

 

 

 

 

 

 

Network

 

Cisco IP Phone

IP

 

 

 

 

 

 

 

 

 

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Cisco CallManager Extended Services Administrator’s Guide

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78-12959-01

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321 Studios 78-12959-01 manual Cisco CallManager AutoAttendant Overview, Pstn

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