Chapter 4 Configuring Cisco CallManager AutoAttendant

Customizing Cisco CallManager AutoAttendant

Configuring Prompts

The Media Configuration page also allows you to upload new prompts to the

Cisco CRA Engine, modify existing prompts, and configure the UDP port.

The following topics are included:

General Media Configuration, page 4-13

Recording the Welcome Prompt, page 4-14

Configuring the Welcome Prompt, page 4-15

Uploading a Spoken Name, page 4-16

Uploading a Batch of Spoken Names, page 4-17

General Media Configuration

The General Media Configuration page shows the two directory paths that the Cisco CRA Engine uses to store System and User prompts, and the Starting UDP Port field.

The prompt path information shown on the General Media Configuration page is for your information only. You cannot modify these paths. System prompts are general-use type prompts, and many are included with Cisco CRA. (You may also record your own). User prompts are the prompts you create for specific applications.

The Starting UDP port field is used to specify the first UDP port for sending and receiving UDP data. Cisco Customer Response Applications uses the User Datagram Protocol (UDP) protocol to send and receive media packets over the IP network. The Starting UDP port field is pre-populated with a default value. The default value for this field corresponds to the normal configuration for Cisco networking equipment and ensures the highest possible audio quality for calls to Cisco Customer Response Applications.

 

 

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321 Studios 78-12959-01 manual Configuring Prompts, General Media Configuration

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