Chapter 1 Understanding Cisco CallManager Extended Services

Cisco CallManager AutoAttendant Overview

The Cisco CallManager AA provides the following functionality:

Answers a call

Plays a user-configurable Welcome prompt

Plays a Main Menu prompt, asking the user to perform one of three actions:

Press “0” for the operator

Press “1” to enter an extension number

Press “2” to spell by name

If the caller chooses to spell by name (option 2), the system compares the letters entered with the names configured to the available extensions.

If one matches, the system prompts the user for confirmation of the name, and transfers the call to that user’s primary extension.

If there is more than one match, the system prompts the user to select the correct extension.

If there are too many matches, the system prompts the user to enter more characters.

When the caller has specified the destination, the system transfers the call.

If the line is busy or not in service the system informs the user accordingly and replays the Main Menu prompt.

 

 

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321 Studios 78-12959-01 manual

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