321 Studios 78-12959-01 Customizing Cisco CallManagerAutoAttendant

Chapter4 Configuring CiscoCallManager AutoAttendant

Customizing Cisco CallManager AutoAttendant

4-12

Cisco CallManager Extended Services Administrator’s Guide

78-12959-01

Customizing Cisco CallManagerAutoAttendant

By default, CiscoCallManager AA plays back a prerecorded welcome prompt

and spells out user names. You can customize your Cisco CallManager AA by

adding your own welcome prompt and recordings of y our users’ spoken names:

•Configuring an Instance of Cisco CallManager AutoAttendant, page 4-12

•Configuring Prompts, page 4-13

To configure an existing Cisco CallManager AutoAttendant

(Cisco CallManager AA), perform the following steps:

Procedure

Step 1 Select Applications from the application administration main menu.

Step 2 Select the instance of Cisco CallManager AA that you wish to configure and click

Next.

Step 3 You can make the following configuration changes:

•Application Name—the name of the application.

•CTI Route Point—the number used to reach this application.

•Maximum Number of Sessions—the maximum number of sessions possible

for this application.

•Enabled—whether the application is enable d or not.

•operExtn—the extension of the phone that will be used by the human

operator.

•welcomePrompt—the prompt used as the welcome prompt for

Cisco CallManager AA . See the “Configuring the Welcome Prompt” section

on page 4-15 for information about how to upload prompts.