Chapter 4 Configuring Cisco CallManager AutoAttendant

Customizing Cisco CallManager AutoAttendant

Customizing Cisco CallManager AutoAttendant

By default, Cisco CallManager AA plays back a prerecorded welcome prompt and spells out user names. You can customize your Cisco CallManager AA by adding your own welcome prompt and recordings of your users’ spoken names:

Configuring an Instance of Cisco CallManager AutoAttendant, page 4-12

Configuring Prompts, page 4-13

Configuring an Instance of Cisco CallManager AutoAttendant

To configure an existing Cisco CallManager AutoAttendant (Cisco CallManager AA), perform the following steps:

Procedure

Step 1 Select Applications from the application administration main menu.

Step 2 Select the instance of Cisco CallManager AA that you wish to configure and click Next.

Step 3 You can make the following configuration changes:

Application Name—the name of the application.

CTI Route Point—the number used to reach this application.

Maximum Number of Sessions—the maximum number of sessions possible for this application.

Enabled—whether the application is enabled or not.

operExtn—the extension of the phone that will be used by the human operator.

welcomePrompt—the prompt used as the welcome prompt for

Cisco CallManager AA. See the “Configuring the Welcome Prompt” section on page 4-15 for information about how to upload prompts.

 

Cisco CallManager Extended Services Administrator’s Guide

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78-12959-01

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321 Studios 78-12959-01 manual Customizing Cisco CallManager AutoAttendant

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