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Cisco CallManager Extended Services Administrator’s Guide
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Chapter5 Administering CiscoCallManager Extended Services
Managing the CiscoCRA Engine
Tabl e 5-4 lists the inactive Trace level options activities that can be monitored.
Viewing Trace Files
After you have selected the trace file options that you want to record, restart the
Cisco CRA Engine (if you have modified inactive trace file options). After you
observe enough engine activity to provide useful data, you can download and view
the contents of the new trace file.
To view trace files, click Trace files on the Engine Control page. To display the
trace file, click on a filename.
Table5-4 InactiveTrace Level options
Field or option Description
CCNUSER_STEPS Extension Mobility Steps
DB_STEPS Database Steps
DOCUMENT_STEPS Document Steps
ICM_STEPS Intellige nt Call Management
(ICM) Steps
IO_STEPS Input/Output Steps
IVR_STEPS IVR Steps
JAVA_STEPS Java Steps
LIB_DIRECTORY Directory Library
MESSAGING_STEPS Messaging Steps
STEP_AA AutoAttendant Steps
WEB_STEPS Web Steps
XML_STEPS XML Steps