Chapter 5 Administering Cisco CallManager Extended Services

Managing the Cisco CRA Engine

Table 5-4lists the inactive Trace level options activities that can be monitored.

Table 5-4 InactiveTrace Level options

Field or option

Description

 

 

CCNUSER_STEPS

Extension Mobility Steps

 

 

DB_STEPS

Database Steps

 

 

DOCUMENT_STEPS

Document Steps

 

 

ICM_STEPS

Intelligent Call Management

 

(ICM) Steps

 

 

IO_STEPS

Input/Output Steps

 

 

IVR_STEPS

IVR Steps

 

 

JAVA_STEPS

Java Steps

 

 

LIB_DIRECTORY

Directory Library

 

 

MESSAGING_STEPS

Messaging Steps

 

 

STEP_AA

AutoAttendant Steps

 

 

WEB_STEPS

Web Steps

 

 

XML_STEPS

XML Steps

 

 

Viewing Trace Files

After you have selected the trace file options that you want to record, restart the Cisco CRA Engine (if you have modified inactive trace file options). After you observe enough engine activity to provide useful data, you can download and view the contents of the new trace file.

To view trace files, click Trace files on the Engine Control page. To display the trace file, click on a filename.

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

78-12959-01

 

 

5-7

 

 

 

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321 Studios 78-12959-01 manual Viewing Trace Files
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