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321 Studios 78-12959-01 manual Select Main Menu Engine

Models: 78-12959-01

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Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant

To add a new Cisco CallManager AutoAttendant, perform the following steps:

Procedure

Step 1 Connect to the Application Administration web server by using the following URL:

http://servername/AppAdmin

where servername is the DNS name or IP address of your Cisco CRA Engine.

Step 2 At the Application Administration Main Menu, click the Telephony Application link in the Options column.

Step 3 Click the Add New Application link on the Application page.

Step 4 At the Application Configuration page, use the drop-down arrow to select the aa.aef script. The system populates the Script Name field with “aa.aef.” Click Next.

Step 5 Enter a name for the application in the Application Name field.

Step 6 At the Application Parameters Configuration page, provide the CTI route point for this Application (for example, 4000).

Step 7 In the Maximum Number of Sessions field, enter the number of CTI ports you added in Cisco CallManager. If you are using the provided sample values, enter 4.

Step 8 In the OperExtn field, enter the extension of the phone that will be used by the human operator and click Update.

Step 9 Select Main Menu > Engine.

Step 10 On the Engine page, click Start.

When the Engine status is running and the subsystems indicate they are in service, the Cisco CallManager AA is functional. You can call into the Cisco CallManager AA by dialing the directory number of the CTI route point you added to Cisco CallManager. If you are using the provided sample values, dial 4000.

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

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321 Studios 78-12959-01 manual Select Main Menu Engine
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78-12959-01 specifications

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