321 Studios 78-12959-01 Clearing General Problems, Clearing Errors in Cisco CallManagerExtension Mobility

Chapter6 Troubleshooting CiscoCallManager ExtendedServices

Clearing Problems with Cisco CallManager Extension Mobility

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Cisco CallManager Extended Services Administrator’s Guide

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Clearing General Problems

Start with these general troubleshooting tips if any problems occur with Cisco

CRA applications:

•Check that you have thoroughly and correctly performe d:

–

all the installation steps in the “Installing

Cisco CallManager Extended Services” section on page2-3

–

all the configuration procedures in the “Configuring CiscoCallManage r

Extension Mobility” section on page 3-1

•Try http://hostname:8080. Make sure that the embedded web server is

running.

•Check that the port number is 8080. Remember tha t the default port number

is 8080.

•Make sure that the URL is correct. Remember that the URL is case-sensitive.

Clearing Errors in Cisco CallManagerExtension Mobility

Use the information in this section to clear problems which have error messages

associated with them.

Action Verify that all the CiscoCallManager services are running.

Action Perform the following tasks:

1. Check the UserID and Password of the Extension Mobility user you created

in Creating a New Application User, page3-7.

2. Verify that you added the UserID and Password correctly in the “Adding the

Logout Application” section on page 3-13.