Chapter 6 Troubleshooting Cisco CallManager Extended Services

Clearing Problems with Cisco CallManager Extension Mobility

Clearing General Problems

Start with these general troubleshooting tips if any problems occur with Cisco CRA applications:

•Check that you have thoroughly and correctly performed:

–all the installation steps in the “Installing

Cisco CallManager Extended Services” section on page 2-3

–all the configuration procedures in the “Configuring Cisco CallManager Extension Mobility” section on page 3-1

•Try http://hostname:8080. Make sure that the embedded web server is running.

•Check that the port number is 8080. Remember that the default port number is 8080.

•Make sure that the URL is correct. Remember that the URL is case-sensitive.

Clearing Errors in Cisco CallManager Extension Mobility

Use the information in this section to clear problems which have error messages associated with them.

Unknown Error from Service

Action Verify that all the Cisco CallManager services are running.

Application Authentication Error

Action Perform the following tasks:

1.Check the UserID and Password of the Extension Mobility user you created in Creating a New Application User, page 3-7.

2.Verify that you added the UserID and Password correctly in the “Adding the Login Application” section on page 3-10and the “Adding the

Logout Application” section on page 3-13.

 

Cisco CallManager Extended Services Administrator’s Guide

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78-12959-01

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321 Studios 78-12959-01 manual Clearing General Problems, Unknown Error from Service, Application Authentication Error
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