C H A P T E R 1

Understanding Cisco CallManager

Extended Services

Cisco CallManager Extended Services bring valuable IP telephony capabilities to a Cisco CallManager deployment. These new extended services significantly differentiate Cisco’s IP Telephony solution from features provided with traditional PBX systems.

Cisco CallManager Extended Services consist of two features:

Cisco CallManager Extension Mobility and Cisco CallManager AutoAttendant.

Use this document if you are running Cisco CallManager Extended Services with Cisco CallManager pre-3.3(2) and Cisco Customer Response Application (Cisco CRA) 2.2 and later.

Note With Cisco CallManager 3.3(2) and later, the Cisco CallManager Extension Mobility application and the Cisco CallManager Extension Mobility service in Cisco CallManager provide the extension mobility functionality. The feature no longer requires the Cisco CRA engine. If you are using Extension Mobility and AutoAttendant with Cisco CallManager 3.3(2) and later, see the Cisco CallManager Features and Services Guide at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

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321 Studios 78-12959-01 manual Understanding Cisco CallManager Extended Services

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