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Cisco CallManager Extended Services Administrator’s Guide
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Chapter5 Administering CiscoCallManager Extended Services
Using Cisco CRA Historical Reporting

Printing Reports

To create a printable version of a report, perform the following steps:
Procedure
Step 1 Choose the Report you want to print from the Reports menu on the Reporting
page.
Step 2 Choose Tools> Open Printable
The system opens a printable version of the report in a new browser window.
Step 3 Choose Print from the File menu to print the report.
Using Cisco CRA Historical Reporting
In addition to viewing Real Time reports, you can view accumulated Cisco
Customer Response Application (Cisco CRA) activity in historical reports. The
historical reports record the same parameters that are used in the real time
reporting feature.
When you enable historical reporting, the system automatically saves reports as
.csv files to the Cisco CRA server hard disk. You can open the .csv files with a
spreadsheet program like Microsoft Excel.
This section covers the following topics:
•Viewing IP IVR Historical Reports, page 5-14
•Enabling Historical Reporting, page 5-15
•Changing Historical Reporting Parameters, page5-16