Chapter 5 Administering Cisco CallManager Extended Services

Using Cisco CRA Historical Reporting

Printing Reports

To create a printable version of a report, perform the following steps:

Procedure

Step 1 Choose the Report you want to print from the Reports menu on the Reporting page.

Step 2 Choose Tools > Open Printable

The system opens a printable version of the report in a new browser window.

Step 3 Choose Print from the File menu to print the report.

Using Cisco CRA Historical Reporting

In addition to viewing Real Time reports, you can view accumulated Cisco Customer Response Application (Cisco CRA) activity in historical reports. The historical reports record the same parameters that are used in the real time reporting feature.

When you enable historical reporting, the system automatically saves reports as

.csv files to the Cisco CRA server hard disk. You can open the .csv files with a spreadsheet program like Microsoft Excel.

This section covers the following topics:

Viewing IP IVR Historical Reports, page 5-14

Enabling Historical Reporting, page 5-15

Changing Historical Reporting Parameters, page 5-16

 

 

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321 Studios 78-12959-01 manual Using Cisco CRA Historical Reporting, Printing Reports, Choose Tools Open Printable

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