Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring Cisco CallManager for Cisco CallManager AutoAttendant

Configuring Cisco CallManager for

Cisco CallManager AutoAttendant

Before you can use Cisco CallManager AutoAttendant (Cisco CallManager AA), you must configure Cisco CallManager. The following steps illustrate the basic configuration principles and describe a simple configuration to test your installation.

1.Adding CTI Route Points in Cisco CallManager, page 4-2

2.Adding CTI Ports in Cisco CallManager, page 4-3

3.Creating a Cisco CallManager User for Cisco CallManager AutoAttendant, page 4-4

Adding CTI Route Points in Cisco CallManager

 

 

 

To add a CTI route point in Cisco CallManager for Cisco CallManager

 

 

 

AutoAttendant (Cisco CallManager AA), perform the following steps:

 

 

 

Procedure

 

 

 

 

 

 

Step 1

On the Cisco CallManager server, choose

 

 

 

Start > Programs > Cisco CallManager 3.1 > CallManager Administration.

 

 

 

You can also connect to the Cisco CallManager web server using any computer on

 

 

 

your network by using the following URL:

 

 

 

http://servername/ccmAdmin

 

 

 

where servername is the DNS name or IP address of your Cisco CallManager

 

 

 

server.

 

 

 

You will be prompted for a network username and password.

 

 

Step 2

Choose Device > Add a New Device.

 

 

Step 3

Use the Device Type drop-down arrow to select CTI Route Point.

 

 

Step 4

Click Next.

 

 

Step 5

In the Device Name field, enter a name of your choice for the CTI route point.

 

 

 

Choose a name that is descriptive.

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

4-2

 

 

78-12959-01

 

 

 

 

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321 Studios 78-12959-01 manual Adding CTI Route Points in Cisco CallManager, Choose Device Add a New Device
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