Adding a CTI Port Group

Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant

To add a CTI Port Group, perform the following steps:

Procedure

Step 1 On the JTAPI configuration page, click the Add new CTI Port Group link.

Step 2 On the Add a new CTI Port Group page, use the Type drop-down arrow to select Applications and click Next.

Step 3 On the CTI Port Group Configuration page, enter 1 in the Number field.

Step 4 In the Initial CTI Port field, enter the first CTI Port directory number you established in Step 11 of the “Adding CTI Ports in Cisco CallManager” section on page 4-3. If you are using the provided sample values, enter 4001.

Step 5 In the Last CTI Port field, enter the CTI Port directory number of the last CTI port you defined in Cisco CallManager. If you are using the provided sample values, enter 4004.

Note CTI port groups must contain sequential CTI port directory numbers.

Step 6 Click Update.

Adding a New Cisco CallManager AutoAttendant

When you have configured the appropriate subsystem on the Cisco Customer Response Application (Cisco CRA) Engine, you can use one of the sample scripts to create an application and start the Cisco CRA Engine.

	Cisco CallManager Extended Services Administrator’s Guide
4-10	78-12959-01

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321 Studios 78-12959-01 Adding a CTI Port Group, Adding a New Cisco CallManager AutoAttendant

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