Chapter4 Configuring CiscoCallManager AutoAttendant
Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant
4-10
Cisco CallManager Extended Services Administrator’s Guide
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Adding a CTI Port Group
To add a CTI Port Group, perform the following steps:
Procedure
Step 1 On the JTAPI configuration page, click the Add new CTI Port Group link.
Step 2 On the Add a new CTI Port Group page, use the Type drop-down arrow to select
Applications and click Next.
Step 3 On the CTI Port Group Configuration page, enter 1 in the Number field.
Step 4 In the Initial CTI Port field, enter the first CTI Port directory number you
established in Step 11 of the “Adding CTI Ports in Cisco CallManager” section
on page 4-3. If you are using the provided sample values, enter 4001.
Step 5 In the Last CTI Port field, enter the CTI Port directory number of the last CTI port
you defined in Cisco CallManager. If you are using the provide d sample values,
enter 4004.
Note CTI port groups must contain sequential CTI port di rectory numbers.
Step 6 Click Update.
Adding a New Cisco CallManager AutoAttendant
When you have configured the appropriate subsystem on the Cisco Customer
Response Application (Cisco CRA) Engine, you can use one of the sample scripts
to create an application and start the Cisco CRA Engine.