Canon L380S manual Error Codes, 14-11, Numbers Cause Action

Error Codes

Errors in reports are recorded as error code numbers because there is not enough space to print a detailed description of the error in the report. When errors are recorded in reports, note the error code number, and check it against the table below to learn more about what caused the error and how to remedy it.

Numbers	Cause	Action
#0001	There may be a document jam.	Clear the jam.
#0003	A document longer than 30 cm is being	Divide the document into pages and resend from the platen
	sent from the feeder.	glass.
	Data is too large and taking too long to	Reduce the scan resolution and resend.
	send a document.	Contact the other party and have them reduce the scan resolution
	It’s taking too long to receive a page.	or split the document into segments and resend.
#0005	The other fax machine did not respond	Send the document again. Contact the other party and have them
	within 35 seconds.	check their fax machine. If you are making an overseas call, add
	The other party may not be using a G3	a pause to the number.
	fax machine.	Check with the other party and send the document to a G3 fax
		machine. If the other party does not have a G3 fax machine, try
		sending your document using a transmission mode the other
		party’s fax machine supports.
#0009	No paper is loaded in the cassette or the	Load paper in the cassette or set the cassette properly.
	cassette is not set properly.
#0011	If you are polling a fax machine to receive	Contact the other party and request that the document be set
	a document, the other party has not set	correctly for polling on their machine.
	the document correctly on the machine.
#0012	The other fax machine has run out of	Contact the other party and tell them to refill the paper cassette.
	paper and its memory is full.
#0018	The other fax did not respond to redialing.	Wait for a while and try again. If you still cannot send the
	The document was not sent because the	document, contact the other party and have them check if their
	other fax machine was busy and did not	fax machine is turned on. If the line is busy, wait more and try
	respond within 55 seconds.	again.
#0022	The settings for the one-touch speed	Reset the one-touch or coded speed dialing settings.
	dialing keys or coded speed dialing codes
	you are using to dial the other party have
	been deleted.
#0034	You sent a confidential document to	Contact the other party and confirm the settings of the other
	another fax machine, but it was rejected.	party’s confidential mailbox.
#0037	The memory is full.	Print out the faxes received in the memory.
#0995	A waiting fax job has been canceled.	Resend the fax if needed.

14

Troubleshooting

Error Codes 14-11