14
Troubleshooting
The machine does not switch automatically between telephone and fax receptions.
QIs the machine set to switch automatically between telephone and fax receptions?
AFor the machine to switch automatically, the receive mode must be set to <AnsMode>. (See Chapter 7, “Receiving Faxes.”)
Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.
QAre you answering the call on a telephone connected to the machine?
AAnswer calls using the optional handset or a telephone connected to the unit.
QIs the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax?
ASome fax machines cannot send the CNG signal that tells the machine the incoming call is a fax. In such cases, you will have to receive the fax manually. (See “Receiving Faxes Manually: Manual Mode,” on
Cannot receive a document manually.
QIs the machine set to receive manually?
AFor the machine to receive faxes manually, the receive mode must be set to <Manual> mode. (See Chapter 7, “Receiving Faxes.”)
QDid you press [Start] after hanging up the handset?
AAlways press [Start] before hanging up the handset. Otherwise you will disconnect the call.
Print quality is poor.
QAre you using the correct type of paper?
AMake sure you load paper that meets the paper requirements for the machine. For more information, see Chapter 11, “Making Copies.”
QIs the sending fax machine functioning properly?
AThe sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the scanning glass of their fax machine is clean.
Faxes do not print.
QIs the cartridge installed properly?
AMake sure the cartridge is installed properly. For more information, see “Installing/Replacing the Toner Cartridge,” on p.
