Manuals / Canon / Computer Equipment / Fax Machine

Canon L380S manual Faxing Problems, Sending Problems, 14-15

Models: L380S

1 224

Download 224 pages 33.08 Kb

Page 163

Faxing Problems

Sending Problems

You cannot send a fax.

QIs the machine overheated?

AUnplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then plug in the machine and try sending again.

QDid you connect the power cord to the machine just now?

AWait for a while. After connecting the power cord, the machine cannot scan documents immediately.

QIs the machine set for the correct telephone line type (pulse/tone)?

AMake sure the machine is set for the correct telephone line type. (See “Setting the Telephone Line Type,” on p. 3-5.)

QIs the document loaded?

ARemove the document, stack it if necessary, and load it in the ADF correctly.

QIs the One-Touch Speed Dial button or Coded Speed Dialing code you entered registered for the feature you want to use?

ACheck the One-Touch Speed Dial button or Coded Speed Dialing code and make sure it is registered correctly. (See Chapter 5, “Speed Dialing.”)

QDid you dial a correct number? Or have you been provided with an incorrect number?

ADial the number again, or check that you have the correct number.

QDoes the other party’s fax machine have enough paper?

ACall the other party and ask them to make sure paper is loaded in their fax machine.

14

Troubleshooting

Faxing Problems

14-15

Image 163

Canon L380S manual Faxing Problems, Sending Problems, 14-15

Contents

Page User’s Guide This Document Copyright Iii TrademarksSafety Information Contents Chapter Sending Faxes Registering Information in the MachineChapter Paper Handling Chapter Speed DialingRestricting the Use of the Machine Setting Up and Using PollingChapter Special Features Chapter Receiving FaxesViii Chapter Making CopiesChapter System Monitor Reports and ListsMenu System Chapter TroubleshootingAppendix a Specifications Maintaining Your MachineGlossary Index Appendix C Country-Specific FeaturesWelcome Introducing FAX-L380S/L390Plain Paper Fax Features Main Features of the MachineCopier Features Printer FeaturesTelephone Features Computer Using the Machine With the Printer DriverSystem Requirements Operating SystemType Conventions Used in This Guide Using Your DocumentationIllustrations Used in This Guide Safety Instructions Customer Support Choosing a Location for Your Machine Setting Up Your MachineDo You Have Everything? Unpacking Your MachineRemoving Shipping Materials Replaceable Parts Output Tray Assembling the MachineAttaching Components Document Output TrayInstalling the Paper Cassette Making Connections Connecting the Machine to Your PCConnect the machine to your computer as follows Connecting the Power Cord Connecting the Telephone LineLease W a IT Connect the power cord as follows31/12 2 00 5 S a T 1 5 1 FaxOnl y S T a N DA R D Ountry S E L EC T Setting the Display Language and CountryOuntr Y S E L E C T ENG L I S HFront View Getting Acquainted With Your MachineFAX-L380S FAX-L390 Extension phone jack Extension cover Handset jack Power socketRear View USB port Rear coverOperation Panel Special Function Buttons One-Touch Speed Dial Panel Open Press Energy Saver Energy Saver ModeSetting the Energy Saver Mode Manually Restoring from the Energy Saver ModeHandling and Storing Cartridges Toner CartridgeInstalling/Replacing the Toner Cartridge Open the printer cover Setting Up Your MachineSetting Up Your Machine Loading Recording Paper FAX-L380S FAX-L390 Loading Paper in the CassetteEven out the edges of the paper stack Testing the MachineInsert the cassette into the machine as far as it will go Registering Information in the Machine Entering Numbers, Letters, and SymbolsGuidelines for Entering Information To delete an entire entry Uppercase LowercaseTo enter a space To delete a characterEntering the Date and Time Follow this procedure to enter the date and timePersonalizing Your Machine Identifying Your DocumentsRegistering Your Fax Number and Name Press Stop/Reset to return to standby modeImer S E T T I N G S Setting the Summer Time Setting the Telephone Line TypeEL LI N E T Y P E IME Onth N T HEEK N D AY IMEUnacceptable Paper Paper HandlingPrint Media Requirements Paper StorageFeeding direction Printing AreasAcceptable Paper PaperLoading Paper in the Cassette Loading PaperHook Hooks Load Limit Mark Insert the cassette into the machine Loading Envelopes in the CassetteSpecify the paper size and type Flaps should not bulge more than 5 mm Pinch and slide the width slide guides to fit the envelopes Loading Paper in the Multi-Purpose Feeder Specify the paper size Loading an Envelope in the Multi-Purpose FeederSpecify the paper type Paper Handling Orientation of the Document and the Paper Loading Paper Type and Paper Output Area Selecting the Paper Output AreaPaper Type Paper Output Area Number of Output Sheets Face Up Paper Output Area Face Down Paper Output AreaSpeed Dialing Methods Speed DialingTEL=12 3 x x One-Touch Speed DialingStoring Numbers for One-Touch Speed Dialing TEL NU M B E R E N T R YEL NUM B E R E N T R Y EL Numb E R EN T R YD D I a L EL=TEL=1 2 3 x x Ca no n U . K Using One-Touch Speed DialingTEL=45 6 xx Coded Speed DialingStoring Numbers for Coded Speed Dialing TEL NU M be R E N T R YTEL=45 7x x x Anon E U R O P a TEL NU MB E R E NT R Y Coded S P D DI a L TEL=NAM E TEL NU MB E R E NT R YOded S P D D I a L Using Coded Speed DialingPress Start Creating Groups for Group Dialing Group DialingGroup IA L EL= GRO U P Group D IA LGrou P Roup D I a LTo change additional groups, repeat steps 2 to To change the number and/or nameUK GR O U P Using Group DialingEL=GROUP A L O U PPress Directory Directory DialingPress or + to display the other names Document Requirements When loading a single-page documentSending Faxes Preparing to Send a FaxScanning Area Problem documentsCARBON-BACKED Thin Paper Sending Faxes Loading Documents in the ADFAdjusting the Image Quality Resolution Adjusting the Resolution and ContrastTrouble With Multipage Documents FI N E Adjusting the Exposure DensitySet the resolution as follows AX RES O L U T I O NDensit Y C O N TRO L Sending MethodsMemory Sending Manual Sending Via the HandsetRegular Dialing Dialing MethodsDial the other party’s fax/telephone number Follow this procedure for memory sendingSending Documents Memory SendingManual Sending Via the Handset Follow this procedure for manual sendingTalk through the handset to the other party After All Documents Are Scanned Canceling SendingCanceling Memory Sending While Documents Are Being Scanned Using the ADFManual Redialing Canceling Automatic RedialingSetting Up Automatic Redialing RedialingEdial in T E R V a L SET T I N G S UTO RE DI a L UTO R E D I a LRED I a L T I M E S Edial TI M E S Edial I N T E R V a LSending a Document to More Than One Destination Sequential BroadcastingDirectory Dialing Sending a Document Using Group DialingOne-Touch Speed Dialing Coded Speed DialingTX TIM E Delayed SendingDelaye D L =Enter the destinations using any of the following 4 methods Receiving Faxes Receive Mode Main Use Operation RequirementsDifferent Ways to Receive a Fax Set the machine receive mode as follows Setting the Receive ModeReceiving Faxes and Phone Calls Automatically FaxTel Mode Setting the Options for FaxTel ModeSet the FaxTel Mode options as follows What Happens When FaxTel Mode is SelectedIf you hear a person’s voice Receiving Faxes Manually Manual ModeRI N G T I M E N GUsing an Answering Machine AnsMode Receiving Faxes Automatically FaxOnly ModeUsing the Machine With an Answering Machine EC . P a PER J a M Receiving Faxes in Memory When a Problem OccursReplac E C a R T R I D GE Supply RE C . P a P ERTo cancel an incoming fax, follow this procedure Canceling an Incoming FaxReceiving While Performing Other Tasks What’s Polling? Setting Up and Using PollingBefore You Use Polling Receiving Requesting Another Fax to Send a Document Polling Other Fax Machines to Receive DocumentsL L I N G Canon T OKY O Setting Up Polling SendingSetting Up a Polling Box Setup F IL ECHA N GE D a T a Scanning a Document into the Memory for Polling SendingEtup FI L E Rase a FT E R T ERA SE a F TE R T Rase AF T E R T Ollin G B OHange DA T a Hange D a TA Asswor D File N AM E Changing the Polling Box SettingsDeleting a Polling Box Follow this procedure to cancel a polling boxElete FI L E Elete F I LE Asswor D ILE DE L E TE D Restricting the Use of the Machine Setting and Using the System Administrator’s ID and PasswordYstem PA S S W O RD Setting the System Administrator’s ID and PasswordYS . AD MI N . I D 23 4 5 634 5 6 Ystem S E T T in G SYS . a D MI N . I D AsswordRestricting Machine Operation Department ID Management Setting Operation RestrictionsT U P Ystem S E T T in G S AsswordEPT . I D E N T R Y EPT . ID S E T U P Passw O R DLimi TS To turn ‘OFF’ or ‘ON’ restricted printing Turning Restrictions OFF or onTo turn ‘OFF’ or ‘ON’ restricted sending AxOnly Operating the Machine with Restrictions onContinue operating the machine To check the print counter Checking and Clearing the Counter InformationEPT . ID M a N a G EM N T 0 0 0 1 /1 0 0 0 0Ount R ES E T 1 . on Press Stop/Reset to return to standby mode10-1 Special FeaturesDialing Through a Switchboard Special DialingPrefix How to Enter PausesDialing Long Distance If you selected HOOKING, go to step10-3 Using Tone Dialing On a Pulse LineOCK P HO N E Ystem S E T T I N G S Follow this procedure to enable restriction of your machineRestricting Use of the Machine Enabling Restriction of Your Machine10-5 Canceling Restriction of Your MachineFollow this procedure to cancel restriction of your machine OCK P HO N E Ystem S E T T I N GSTurning Memory Lock on and Setting the Password Using Memory LockOutput no Turning Memory Lock OFF and Printing Documents10-7 Press Copy Making CopiesMaking Copies 11-1Specifying the Paper Size When Envelope is selected11-2 Specifying the Paper Type When Free Size is selected11-3 Reset R a T IO Setting Enlarging/ReducingEnlarging/Reducing Using Preset Copy Ratios Reset R AT I O11-5 Enlarging/Reducing Using Custom Copy Ratios0 % 80% X TImproving Copied Image Adjusting the Image Quality ResolutionAdjusting the Exposure Density Adjusting Automatically100% Adjusting Manually11-7 Set Sets of copies Special FeaturesCollate Copy Copy11-9 Reserve CopyLoad the document to be reserved in the ADF 0045 Confirming the Copy Job You ReservedDeleting the Copy Job You Reserved PY I N G ?AX MO N I T O R System MonitorChecking the Status of Copy, Fax, Print and Report Jobs Confirming Transmission StatusTX RX N O YES Confirming Transmission Results and Sending ReservationDeleting a Fax Job 534 001 0 T X ST N D B Y 01 can O N U S aRint ST a T U S CancelConfirming and Deleting a Copy Job Confirming and Deleting a Print Job12-4 Confirming and Deleting a Report JobRE P O R T ? Eport ST a T U S US ER D a T a LI S T13-1 Reports and ListsActivity Report P O R T Acti VI T Y R EPO R T13-2 Department ID ReportTransmission TX Reports Error TX Report13-3 13-4 TX ReportMulti TX/RX Report Slerexe Company Limited13-5 Reception RX ReportMemory Clear Report 13-7 Speed Dialing Lists13-8 One-Touch Speed Dial List13-9 Coded Speed Dial ListGroup Dial List 13-11 User’s Data List13-12User’s Data List 13-13 Department Information ListPress or + to select 4.DOC. Memory List press OK Document Memory ListIf there are multiple jobs Cancel Report Printing13-15 Printer Cover TroubleshootingClearing Jams Removing Jammed Paper from Inside the Machine14-2 Troubleshooting14-3 14-4 14-5 If paper jam occurs when using the multi-purpose feeder If paper jam occurs when using the cassette14-6 14-7 Removing Jammed Paper from the ADFMessage Cause Action LCD MessagesMemory Full 14-9System Error 14-11 Error CodesNumbers Cause Action Paper Feeding Problems 14-13 Troubleshooting Sending Problems Faxing Problems14-15 Troubleshooting 14-17 Receiving ProblemsTroubleshooting 14-19 Telephone Problems 14-21 Copying ProblemsPrint Quality Problems 14-23 Printing Problems Serial Number If You Cannot Solve the Problem14-25 Maintaining Your Machine Cleaning the Machine’s Exterior 15-3 15-4 Transporting the machine Copy S E T T I NG S Accessing the MenuMenu System Copy S E TT I N GS16-2 Menu Descriptions16-3 Default ModeError only FAXOFF Center16-4 16-5 Manual16-6 Touch Tone16-7 Print Error onlyPstn Hooking16-8 16-9 Receive 16-11 RX to MemoryPolling BOX Setup FilePassword System Settings16-13 TEL Number Entry Preset Print QTYAuto Error Skip Touch SPD Dial16-15 System Password System Settings PasswordSYS. ADMIN. Info SYS. ADMIN. ID16-17 User Data Cancel ReportCancel REPORT? YES Cancel REPORT? noGeneral SpecificationsPlain Paper Fax SpecificationsSpecifications Telephone CopierPrinter Printable area Printable Area PapersA4-size LTR-size LGL-size European DL Commercial No Printable Area EnvelopesMargin at each edge is outside the machine’s scanning area Document SizesMaximum Document Size A4/LETTER/LEGALPrinter Driver Handset Attaching the Optional Handset to the MachineTo attach the handset to your machine, follow these steps Attaching the Handset to Your MachineHandset B-3 Maintaining Your Handset Adjusting the Ringer Volume SwitchRinger Equivalence Number R.E.N Country-Specific FeaturesConnecting External Device United KingdomGermany Connecting the Telephone Line CordApplicable Standards Connecting an Answering Machine Connecting a TelephoneAscii GlossaryCNG CCITT/ITU-TFine ECMJack InterfaceInterface cable Interface portRAM Redialing-automatic Reduction modeResolution ReceptionTTI StandardNumerics IndexIndex Print Lists Print Status System Settings 230V