Troubleshooting, Clearing Jams, Printer Cover, 14-1

Troubleshooting

CHAPTER

This chapter describes the problems you might encounter when using the machine and their remedies. It also explains what to do if you cannot solve the problem by yourself.

Clearing Jams

This section describes how to remove jammed paper.

Removing Jammed Paper from Inside the Machine

When print media jams inside the machine, the LCD displays <REC. PAPER JAM> and <OPEN

PRINTER COVER>.

CAUTION

There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures. Take adequate precaution when performing internal inspections to avoid burns or electrical shock.

NOTE

When removing jammed paper from inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing. If they become dirty, wash them immediately with cold water. Washing with warm water will set the toner, and make it impossible to remove the toner stains.

Clearing Jams

14-1

Page 149

Image 149

Canon L380S manual Troubleshooting, Clearing Jams, Removing Jammed Paper from Inside the Machine, Printer Cover, 14-1

L380S specifications

The Canon L380S is a compact and versatile printer designed to meet the needs of both home and small office environments. Combining advanced technology with user-friendly features, this printer stands out as a reliable choice for everyday printing tasks.

One of the main features of the Canon L380S is its high-resolution printing capability. With a maximum resolution of 4800 x 1200 dpi, it produces sharp text and vibrant images. This makes it ideal for printing various documents, including reports, graphics, and photos, ensuring that every printout maintains a professional quality.

The printer employs Canon's FINE (Full-photolithography Inkjet Nozzle Engineering) technology, which allows for precise ink placement and consistently superior results. This technology contributes not only to high print quality but also enhances the speed of the printing process. The L380S can print up to 7.7 pages per minute for black-and-white documents and up to 4.0 pages per minute for color documents, making it efficient for both sporadic and high-volume printing needs.

Another noteworthy characteristic is its all-in-one functionality. The Canon L380S is equipped for printing, scanning, and copying, making it an invaluable tool for users who require multiple capabilities from a single device. The scanning function supports various file formats, including JPEG and PDF, enabling easy digital archiving or sharing of physical documents. The copier function, with its simple one-touch operation, allows for quick duplication of documents without the need for a computer.

Connectivity is another strong point of the L380S. The printer supports USB connectivity, allowing for easy setup and operation with a wide range of devices. This ensures that users can quickly link it to their personal computers or laptops without hassle.

The design of the Canon L380S reflects a focus on space efficiency and usability. Its compact size makes it easy to fit into smaller workspaces, while the intuitive control panel simplifies operation. The printer also features a user-friendly paper tray that accommodates various paper sizes and types, ensuring versatility for different printing jobs.

In conclusion, the Canon L380S stands out for its combination of high-quality printing, all-in-one functionality, and efficient design. Its advanced technologies, such as FINE printing technology, make it suitable for both personal and professional use, cementing its place as a competitive option in the realm of multifunction printers. Whether for home use or a small business, the Canon L380S delivers reliable performance and exceptional results.

Contents

Page User’s Guide This Document Copyright Iii Trademarks Safety Information Contents Chapter Paper Handling Registering Information in the MachineChapter Speed Dialing Chapter Sending Faxes Chapter Special Features Setting Up and Using PollingChapter Receiving Faxes Restricting the Use of the Machine Chapter System Monitor Chapter Making CopiesReports and Lists Viii Appendix a Specifications Chapter TroubleshootingMaintaining Your Machine Menu System Glossary Index Appendix C Country-Specific Features Welcome Introducing FAX-L380S/L390 Plain Paper Fax Features Main Features of the Machine Telephone Features Printer FeaturesCopier Features System Requirements Using the Machine With the Printer DriverOperating System Computer Illustrations Used in This Guide Using Your DocumentationType Conventions Used in This Guide Safety Instructions Customer Support Choosing a Location for Your Machine Setting Up Your Machine Do You Have Everything? Unpacking Your Machine Removing Shipping Materials Replaceable Parts Attaching Components Assembling the MachineDocument Output Tray Output Tray Installing the Paper Cassette Connect the machine to your computer as follows Connecting the Machine to Your PCMaking Connections Connecting the Power Cord Connecting the Telephone Line 31/12 2 00 5 S a T 1 5 1 FaxOnl y S T a N DA R D Connect the power cord as followsLease W a IT Ountr Y S E L E C T Setting the Display Language and CountryENG L I S H Ountry S E L EC T FAX-L380S Getting Acquainted With Your MachineFront View FAX-L390 Rear View Handset jack Power socketUSB port Rear cover Extension phone jack Extension cover Operation Panel Special Function Buttons One-Touch Speed Dial Panel Open Setting the Energy Saver Mode Manually Energy Saver ModeRestoring from the Energy Saver Mode Press Energy Saver Handling and Storing Cartridges Toner Cartridge Installing/Replacing the Toner Cartridge Open the printer cover Setting Up Your Machine Setting Up Your Machine Loading Recording Paper FAX-L380S FAX-L390 Loading Paper in the Cassette Insert the cassette into the machine as far as it will go Testing the MachineEven out the edges of the paper stack Guidelines for Entering Information Entering Numbers, Letters, and SymbolsRegistering Information in the Machine To enter a space Uppercase LowercaseTo delete a character To delete an entire entry Personalizing Your Machine Follow this procedure to enter the date and timeIdentifying Your Documents Entering the Date and Time Imer S E T T I N G S Press Stop/Reset to return to standby modeRegistering Your Fax Number and Name EL LI N E T Y P E Setting the Telephone Line TypeSetting the Summer Time EEK N T HN D AY IME IME Onth Print Media Requirements Paper HandlingPaper Storage Unacceptable Paper Acceptable Paper Printing AreasPaper Feeding direction Loading Paper Hook Hooks Load Limit Mark Specify the paper size and type Loading Envelopes in the CassetteInsert the cassette into the machine Flaps should not bulge more than 5 mm Pinch and slide the width slide guides to fit the envelopes Loading Paper in the Multi-Purpose Feeder Specify the paper type Loading an Envelope in the Multi-Purpose FeederSpecify the paper size Paper Handling Orientation of the Document and the Paper Loading Paper Type Paper Output Area Number of Output Sheets Selecting the Paper Output AreaPaper Type and Paper Output Area Face Up Paper Output Area Face Down Paper Output Area Speed Dialing Methods Speed Dialing Storing Numbers for One-Touch Speed Dialing One-Touch Speed DialingTEL NU M B E R E N T R Y TEL=12 3 x x D D I a L EL Numb E R EN T R YEL= EL NUM B E R E N T R Y TEL=1 2 3 x x Ca no n U . K Using One-Touch Speed Dialing Storing Numbers for Coded Speed Dialing Coded Speed DialingTEL NU M be R E N T R Y TEL=45 6 xx NAM E TEL NU MB E R E NT R Y Coded S P D DI a L TEL=TEL NU MB E R E NT R Y TEL=45 7x x x Anon E U R O P a Oded S P D D I a L Using Coded Speed Dialing Press Start Group IA L EL= Group DialingCreating Groups for Group Dialing Grou P Group D IA LRoup D I a L GRO U P To change additional groups, repeat steps 2 to EL=GROUP A L Using Group DialingO U P UK GR O U P Press or + to display the other names Directory DialingPress Directory Sending Faxes When loading a single-page documentPreparing to Send a Fax Document Requirements CARBON-BACKED Thin Paper Problem documentsScanning Area Loading Documents in the ADF Trouble With Multipage Documents Adjusting the Resolution and ContrastAdjusting the Image Quality Resolution Set the resolution as follows Adjusting the Exposure DensityAX RES O L U T I O N FI N E Memory Sending Sending MethodsManual Sending Via the Handset Densit Y C O N TRO L Regular Dialing Dialing Methods Sending Documents Follow this procedure for memory sendingMemory Sending Dial the other party’s fax/telephone number Talk through the handset to the other party Follow this procedure for manual sendingManual Sending Via the Handset Canceling Memory Sending Canceling SendingWhile Documents Are Being Scanned Using the ADF After All Documents Are Scanned Setting Up Automatic Redialing Canceling Automatic RedialingRedialing Manual Redialing RED I a L T I M E S UTO RE DI a L UTO R E D I a LEdial TI M E S Edial I N T E R V a L Edial in T E R V a L SET T I N G S Sending a Document to More Than One Destination Sequential Broadcasting One-Touch Speed Dialing Sending a Document Using Group DialingCoded Speed Dialing Directory Dialing Delaye D Delayed SendingL = TX TIM E Enter the destinations using any of the following 4 methods Different Ways to Receive a Fax Receive Mode Main Use Operation RequirementsReceiving Faxes Receiving Faxes and Phone Calls Automatically FaxTel Mode Setting the Receive ModeSetting the Options for FaxTel Mode Set the machine receive mode as follows Set the FaxTel Mode options as follows What Happens When FaxTel Mode is Selected RI N G T I M E Receiving Faxes Manually Manual ModeN G If you hear a person’s voice Using the Machine With an Answering Machine Receiving Faxes Automatically FaxOnly ModeUsing an Answering Machine AnsMode Replac E C a R T R I D GE Receiving Faxes in Memory When a Problem OccursSupply RE C . P a P ER EC . P a PER J a M Receiving While Performing Other Tasks Canceling an Incoming FaxTo cancel an incoming fax, follow this procedure Before You Use Polling Receiving Setting Up and Using PollingWhat’s Polling? L L I N G Polling Other Fax Machines to Receive DocumentsRequesting Another Fax to Send a Document Setting Up a Polling Box Setting Up Polling SendingSetup F IL E Canon T OKY O Etup FI L E Rase a FT E R T ERA SE a F TE R T Scanning a Document into the Memory for Polling SendingRase AF T E R T Ollin G B O CHA N GE D a T a Hange DA T a Hange D a TA Asswor D File N AM E Changing the Polling Box Settings Elete FI L E Elete F I LE Asswor D ILE DE L E TE D Follow this procedure to cancel a polling boxDeleting a Polling Box Restricting the Use of the Machine Setting and Using the System Administrator’s ID and Password YS . AD MI N . I D Setting the System Administrator’s ID and Password23 4 5 6 Ystem PA S S W O RD YS . a D MI N . I D Ystem S E T T in G SAssword 34 5 6 Restricting Machine Operation Department ID Management Setting Operation Restrictions EPT . I D E N T R Y EPT . ID S E T U P Ystem S E T T in G S AsswordPassw O R D T U P Limi TS To turn ‘OFF’ or ‘ON’ restricted sending Turning Restrictions OFF or onTo turn ‘OFF’ or ‘ON’ restricted printing Continue operating the machine Operating the Machine with Restrictions onAxOnly EPT . ID M a N a G EM N T Checking and Clearing the Counter Information0 0 0 1 /1 0 0 0 0 To check the print counter Ount R ES E T 1 . on Dialing Through a Switchboard Special FeaturesSpecial Dialing 10-1 Dialing Long Distance How to Enter PausesIf you selected HOOKING, go to step Prefix 10-3 Using Tone Dialing On a Pulse Line Restricting Use of the Machine Follow this procedure to enable restriction of your machineEnabling Restriction of Your Machine OCK P HO N E Ystem S E T T I N G S Follow this procedure to cancel restriction of your machine Canceling Restriction of Your MachineOCK P HO N E Ystem S E T T I N GS 10-5 Turning Memory Lock on and Setting the Password Using Memory Lock 10-7 Turning Memory Lock OFF and Printing DocumentsOutput no Making Copies Making Copies11-1 Press Copy 11-2 When Envelope is selectedSpecifying the Paper Size 11-3 When Free Size is selectedSpecifying the Paper Type Enlarging/Reducing Using Preset Copy Ratios Setting Enlarging/ReducingReset R AT I O Reset R a T IO 0 % Enlarging/Reducing Using Custom Copy Ratios80% X T 11-5 Adjusting the Exposure Density Adjusting the Image Quality ResolutionAdjusting Automatically Improving Copied Image 11-7 Adjusting Manually100% Collate Copy Special FeaturesCopy Set Sets of copies Load the document to be reserved in the ADF Reserve Copy11-9 Deleting the Copy Job You Reserved Confirming the Copy Job You ReservedPY I N G ? 0045 Checking the Status of Copy, Fax, Print and Report Jobs System MonitorConfirming Transmission Status AX MO N I T O R Deleting a Fax Job Confirming Transmission Results and Sending Reservation534 001 0 T X ST N D B Y 01 can O N U S a TX RX N O YES Confirming and Deleting a Copy Job CancelConfirming and Deleting a Print Job Rint ST a T U S RE P O R T ? Confirming and Deleting a Report JobEport ST a T U S US ER D a T a LI S T 12-4 Activity Report Reports and ListsP O R T Acti VI T Y R EPO R T 13-1 13-2 Department ID Report 13-3 Error TX ReportTransmission TX Reports Multi TX/RX Report TX ReportSlerexe Company Limited 13-4 13-5 Reception RX Report Memory Clear Report 13-7 Speed Dialing Lists 13-8 One-Touch Speed Dial List 13-9 Coded Speed Dial List Group Dial List 13-11 User’s Data List 13-12User’s Data List 13-13 Department Information List Press or + to select 4.DOC. Memory List press OK Document Memory List 13-15 Cancel Report PrintingIf there are multiple jobs Clearing Jams TroubleshootingRemoving Jammed Paper from Inside the Machine Printer Cover 14-2 Troubleshooting 14-3 14-4 14-5 14-6 If paper jam occurs when using the cassetteIf paper jam occurs when using the multi-purpose feeder 14-7 Removing Jammed Paper from the ADF Message Cause Action LCD Messages Memory Full 14-9 System Error Numbers Cause Action Error Codes14-11 Paper Feeding Problems 14-13 Troubleshooting 14-15 Faxing ProblemsSending Problems Troubleshooting 14-17 Receiving Problems Troubleshooting 14-19 Telephone Problems 14-21 Copying Problems Print Quality Problems 14-23 Printing Problems 14-25 If You Cannot Solve the ProblemSerial Number Maintaining Your Machine Cleaning the Machine’s Exterior 15-3 15-4 Transporting the machine Menu System Accessing the MenuCopy S E TT I N GS Copy S E T T I NG S 16-2 Menu Descriptions Error only Default ModeFAX 16-3 16-4 CenterOFF 16-5 Manual 16-6 Touch Tone Pstn Print Error onlyHooking 16-7 16-8 16-9 Receive 16-11 RX to Memory Password Setup FileSystem Settings Polling BOX 16-13 Auto Error Skip Preset Print QTYTouch SPD Dial TEL Number Entry 16-15 SYS. ADMIN. Info System Settings PasswordSYS. ADMIN. ID System Password 16-17 Cancel REPORT? YES Cancel ReportCancel REPORT? no User Data General Specifications Plain Paper Fax Specifications Specifications Telephone Copier Printer A4-size LTR-size LGL-size Printable Area PapersPrintable area European DL Commercial No Printable Area Envelopes Maximum Document Size Document SizesA4/LETTER/LEGAL Margin at each edge is outside the machine’s scanning area Printer Driver Handset Attaching the Optional Handset to the Machine To attach the handset to your machine, follow these steps Attaching the Handset to Your Machine Handset B-3 Maintaining Your Handset Adjusting the Ringer Volume Switch Connecting External Device Country-Specific FeaturesUnited Kingdom Ringer Equivalence Number R.E.N Applicable Standards Connecting the Telephone Line CordGermany Connecting an Answering Machine Connecting a Telephone Ascii Glossary CNG CCITT/ITU-T Fine ECM Interface cable InterfaceInterface port Jack RAM Resolution Reduction modeReception Redialing-automatic TTI Standard Numerics Index Index Print Lists Print Status System Settings 230V

Canon L380S Troubleshooting, Clearing Jams, Removing Jammed Paper from Inside the Machine, 14-1

Models: L380S

Troubleshooting

CHAPTER

Clearing Jams

Removing Jammed Paper from Inside the Machine

PRINTER COVER>.

14-1

L380S specifications