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Canon L380S manual Customer Support

Models: L380S

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•Always lift the machine as shown below. Never lift it by its paper cassette or other supports.

CAUTION

Unplug the machine and contact your local authorized Canon dealer or the Canon help line in any of these situations:

-If the power cord or plug is damaged or frayed.

-If liquid spills into the machine, or if it is otherwise exposed to rain or liquids.

-If you notice smoke, unusual noises or odor coming from it.

-If the machine does not operate normally when you follow the operating instructions. Adjust only those controls that are covered by the operating instructions in this User’s Guide, or you can damage the machine and require extensive repair work.

-If the machine is dropped or its cabinet damaged.

-If the machine begins performing poorly, and you cannot correct the problem by following the procedures in Chapter 14, “Troubleshooting.”

-This product emits low level electromagnetic waves. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor.

Customer Support

Your machine is designed with the latest technology to provide trouble-free operation. If you encounter a problem with the machine’s operation, try to solve it by using the information in Chapter 14.

If you cannot solve the problem or if you think your machine needs servicing, contact your local authorized Canon dealer or the Canon help line.

1

Introducing FAX-L380S/L390

Safety Instructions

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Canon L380S manual Customer Support

Contents

Page User’s Guide This Document Copyright Trademarks IiiSafety Information Contents Chapter Speed Dialing Registering Information in the MachineChapter Paper Handling Chapter Sending FaxesChapter Receiving Faxes Setting Up and Using PollingChapter Special Features Restricting the Use of the MachineReports and Lists Chapter Making CopiesChapter System Monitor ViiiMaintaining Your Machine Chapter TroubleshootingAppendix a Specifications Menu SystemAppendix C Country-Specific Features Glossary IndexIntroducing FAX-L380S/L390 WelcomeMain Features of the Machine Plain Paper Fax FeaturesPrinter Features Copier FeaturesTelephone Features Operating System Using the Machine With the Printer DriverSystem Requirements ComputerUsing Your Documentation Type Conventions Used in This GuideIllustrations Used in This Guide Safety Instructions Customer Support Setting Up Your Machine Choosing a Location for Your MachineUnpacking Your Machine Do You Have Everything?Removing Shipping Materials Replaceable Parts Document Output Tray Assembling the MachineAttaching Components Output TrayInstalling the Paper Cassette Connecting the Machine to Your PC Making ConnectionsConnect the machine to your computer as follows Connecting the Telephone Line Connecting the Power CordConnect the power cord as follows Lease W a IT31/12 2 00 5 S a T 1 5 1 FaxOnl y S T a N DA R D ENG L I S H Setting the Display Language and CountryOuntr Y S E L E C T Ountry S E L EC TGetting Acquainted With Your Machine Front ViewFAX-L380S FAX-L390 USB port Rear cover Handset jack Power socketRear View Extension phone jack Extension coverOperation Panel Special Function Buttons One-Touch Speed Dial Panel Open Restoring from the Energy Saver Mode Energy Saver ModeSetting the Energy Saver Mode Manually Press Energy SaverToner Cartridge Handling and Storing CartridgesInstalling/Replacing the Toner Cartridge Setting Up Your Machine Open the printer coverSetting Up Your Machine Loading Recording Paper Loading Paper in the Cassette FAX-L380S FAX-L390Testing the Machine Even out the edges of the paper stackInsert the cassette into the machine as far as it will go Entering Numbers, Letters, and Symbols Registering Information in the MachineGuidelines for Entering Information To delete a character Uppercase LowercaseTo enter a space To delete an entire entryIdentifying Your Documents Follow this procedure to enter the date and timePersonalizing Your Machine Entering the Date and TimePress Stop/Reset to return to standby mode Registering Your Fax Number and NameImer S E T T I N G S Setting the Telephone Line Type Setting the Summer TimeEL LI N E T Y P E N D AY IME N T HEEK IME OnthPaper Storage Paper HandlingPrint Media Requirements Unacceptable PaperPaper Printing AreasAcceptable Paper Feeding directionLoading Paper Loading Paper in the CassetteHook Hooks Load Limit Mark Loading Envelopes in the Cassette Insert the cassette into the machineSpecify the paper size and type Flaps should not bulge more than 5 mm Pinch and slide the width slide guides to fit the envelopes Loading Paper in the Multi-Purpose Feeder Loading an Envelope in the Multi-Purpose Feeder Specify the paper sizeSpecify the paper type Paper Handling Orientation of the Document and the Paper Loading Selecting the Paper Output Area Paper Type and Paper Output AreaPaper Type Paper Output Area Number of Output Sheets Face Down Paper Output Area Face Up Paper Output AreaSpeed Dialing Speed Dialing MethodsTEL NU M B E R E N T R Y One-Touch Speed DialingStoring Numbers for One-Touch Speed Dialing TEL=12 3 x xEL= EL Numb E R EN T R YD D I a L EL NUM B E R E N T R YUsing One-Touch Speed Dialing TEL=1 2 3 x x Ca no n U . KTEL NU M be R E N T R Y Coded Speed DialingStoring Numbers for Coded Speed Dialing TEL=45 6 xxTEL NU MB E R E NT R Y TEL NU MB E R E NT R Y Coded S P D DI a L TEL=NAM E TEL=45 7x x x Anon E U R O P aUsing Coded Speed Dialing Oded S P D D I a LPress Start Group Dialing Creating Groups for Group DialingGroup IA L EL= Roup D I a L Group D IA LGrou P GRO U PTo change the number and/or name To change additional groups, repeat steps 2 toO U P Using Group DialingEL=GROUP A L UK GR O U PDirectory Dialing Press DirectoryPress or + to display the other names Preparing to Send a Fax When loading a single-page documentSending Faxes Document RequirementsProblem documents Scanning AreaCARBON-BACKED Thin Paper Loading Documents in the ADF Sending FaxesAdjusting the Resolution and Contrast Adjusting the Image Quality ResolutionTrouble With Multipage Documents AX RES O L U T I O N Adjusting the Exposure DensitySet the resolution as follows FI N EManual Sending Via the Handset Sending MethodsMemory Sending Densit Y C O N TRO LDialing Methods Regular DialingMemory Sending Follow this procedure for memory sendingSending Documents Dial the other party’s fax/telephone numberFollow this procedure for manual sending Manual Sending Via the HandsetTalk through the handset to the other party While Documents Are Being Scanned Using the ADF Canceling SendingCanceling Memory Sending After All Documents Are ScannedRedialing Canceling Automatic RedialingSetting Up Automatic Redialing Manual RedialingEdial TI M E S Edial I N T E R V a L UTO RE DI a L UTO R E D I a LRED I a L T I M E S Edial in T E R V a L SET T I N G SSequential Broadcasting Sending a Document to More Than One DestinationCoded Speed Dialing Sending a Document Using Group DialingOne-Touch Speed Dialing Directory DialingL = Delayed SendingDelaye D TX TIM EEnter the destinations using any of the following 4 methods Receive Mode Main Use Operation Requirements Receiving FaxesDifferent Ways to Receive a Fax Setting the Options for FaxTel Mode Setting the Receive ModeReceiving Faxes and Phone Calls Automatically FaxTel Mode Set the machine receive mode as followsWhat Happens When FaxTel Mode is Selected Set the FaxTel Mode options as followsN G Receiving Faxes Manually Manual ModeRI N G T I M E If you hear a person’s voiceReceiving Faxes Automatically FaxOnly Mode Using an Answering Machine AnsModeUsing the Machine With an Answering Machine Supply RE C . P a P ER Receiving Faxes in Memory When a Problem OccursReplac E C a R T R I D GE EC . P a PER J a MCanceling an Incoming Fax To cancel an incoming fax, follow this procedureReceiving While Performing Other Tasks Setting Up and Using Polling What’s Polling?Before You Use Polling Receiving Polling Other Fax Machines to Receive Documents Requesting Another Fax to Send a DocumentL L I N G Setup F IL E Setting Up Polling SendingSetting Up a Polling Box Canon T OKY ORase AF T E R T Ollin G B O Scanning a Document into the Memory for Polling SendingEtup FI L E Rase a FT E R T ERA SE a F TE R T CHA N GE D a T aChanging the Polling Box Settings Hange DA T a Hange D a TA Asswor D File N AM EFollow this procedure to cancel a polling box Deleting a Polling BoxElete FI L E Elete F I LE Asswor D ILE DE L E TE D Setting and Using the System Administrator’s ID and Password Restricting the Use of the Machine23 4 5 6 Setting the System Administrator’s ID and PasswordYS . AD MI N . I D Ystem PA S S W O RDAssword Ystem S E T T in G SYS . a D MI N . I D 34 5 6Setting Operation Restrictions Restricting Machine Operation Department ID ManagementPassw O R D Ystem S E T T in G S AsswordEPT . I D E N T R Y EPT . ID S E T U P T U PLimi TS Turning Restrictions OFF or on To turn ‘OFF’ or ‘ON’ restricted printingTo turn ‘OFF’ or ‘ON’ restricted sending Operating the Machine with Restrictions on AxOnlyContinue operating the machine 0 0 0 1 /1 0 0 0 0 Checking and Clearing the Counter InformationEPT . ID M a N a G EM N T To check the print counterPress Stop/Reset to return to standby mode Ount R ES E T 1 . onSpecial Dialing Special FeaturesDialing Through a Switchboard 10-1If you selected HOOKING, go to step How to Enter PausesDialing Long Distance PrefixUsing Tone Dialing On a Pulse Line 10-3Enabling Restriction of Your Machine Follow this procedure to enable restriction of your machineRestricting Use of the Machine OCK P HO N E Ystem S E T T I N G SOCK P HO N E Ystem S E T T I N GS Canceling Restriction of Your MachineFollow this procedure to cancel restriction of your machine 10-5Using Memory Lock Turning Memory Lock on and Setting the PasswordTurning Memory Lock OFF and Printing Documents Output no10-7 11-1 Making CopiesMaking Copies Press CopyWhen Envelope is selected Specifying the Paper Size11-2 When Free Size is selected Specifying the Paper Type11-3 Reset R AT I O Setting Enlarging/ReducingEnlarging/Reducing Using Preset Copy Ratios Reset R a T IO80% X T Enlarging/Reducing Using Custom Copy Ratios0 % 11-5Adjusting Automatically Adjusting the Image Quality ResolutionAdjusting the Exposure Density Improving Copied ImageAdjusting Manually 100%11-7 Copy Special FeaturesCollate Copy Set Sets of copiesReserve Copy 11-9Load the document to be reserved in the ADF PY I N G ? Confirming the Copy Job You ReservedDeleting the Copy Job You Reserved 0045Confirming Transmission Status System MonitorChecking the Status of Copy, Fax, Print and Report Jobs AX MO N I T O R534 001 0 T X ST N D B Y 01 can O N U S a Confirming Transmission Results and Sending ReservationDeleting a Fax Job TX RX N O YESConfirming and Deleting a Print Job CancelConfirming and Deleting a Copy Job Rint ST a T U SEport ST a T U S US ER D a T a LI S T Confirming and Deleting a Report JobRE P O R T ? 12-4P O R T Acti VI T Y R EPO R T Reports and ListsActivity Report 13-1Department ID Report 13-2Error TX Report Transmission TX Reports13-3 Slerexe Company Limited TX ReportMulti TX/RX Report 13-4Reception RX Report 13-5Memory Clear Report Speed Dialing Lists 13-7One-Touch Speed Dial List 13-8Coded Speed Dial List 13-9Group Dial List User’s Data List 13-1113-12User’s Data List Department Information List 13-13Document Memory List Press or + to select 4.DOC. Memory List press OKCancel Report Printing If there are multiple jobs13-15 Removing Jammed Paper from Inside the Machine TroubleshootingClearing Jams Printer CoverTroubleshooting 14-214-3 14-4 14-5 If paper jam occurs when using the cassette If paper jam occurs when using the multi-purpose feeder14-6 Removing Jammed Paper from the ADF 14-7LCD Messages Message Cause Action14-9 Memory FullSystem Error Error Codes 14-11Numbers Cause Action Paper Feeding Problems 14-13 Troubleshooting Faxing Problems Sending Problems14-15 Troubleshooting Receiving Problems 14-17Troubleshooting 14-19 Telephone Problems Copying Problems 14-21Print Quality Problems 14-23 Printing Problems If You Cannot Solve the Problem Serial Number14-25 Maintaining Your Machine Cleaning the Machine’s Exterior 15-3 15-4 Transporting the machine Copy S E TT I N GS Accessing the MenuMenu System Copy S E T T I NG SMenu Descriptions 16-2FAX Default ModeError only 16-3Center OFF16-4 Manual 16-5Touch Tone 16-6Hooking Print Error onlyPstn 16-716-8 16-9 Receive RX to Memory 16-11System Settings Setup FilePassword Polling BOX16-13 Touch SPD Dial Preset Print QTYAuto Error Skip TEL Number Entry16-15 SYS. ADMIN. ID System Settings PasswordSYS. ADMIN. Info System Password16-17 Cancel REPORT? no Cancel ReportCancel REPORT? YES User DataSpecifications GeneralSpecifications Plain Paper FaxSpecifications Copier TelephonePrinter Printable Area Papers Printable areaA4-size LTR-size LGL-size Printable Area Envelopes European DL Commercial NoA4/LETTER/LEGAL Document SizesMaximum Document Size Margin at each edge is outside the machine’s scanning areaPrinter Driver Attaching the Optional Handset to the Machine HandsetAttaching the Handset to Your Machine To attach the handset to your machine, follow these stepsHandset B-3 Adjusting the Ringer Volume Switch Maintaining Your HandsetUnited Kingdom Country-Specific FeaturesConnecting External Device Ringer Equivalence Number R.E.NConnecting the Telephone Line Cord GermanyApplicable Standards Connecting a Telephone Connecting an Answering MachineGlossary AsciiCCITT/ITU-T CNGECM FineInterface port InterfaceInterface cable JackRAM Reception Reduction modeResolution Redialing-automaticStandard TTIIndex NumericsIndex Print Lists Print Status System Settings 230V