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Chapter6
Troubleshooting CiscoCallManager ExtendedServices
Clearing Problems with Cisco CallManager Extension Mobility
6-6
Cisco CallManager Extended Services Administrator’s Guide
78-12959-01
Contents
Main
Page
Page
Page
Page
Page
Page
Page
Preface
Audience
Organization
Related Documentation
Conventions
Page
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Contacting TAC by Using the Cisco TAC Website
Contacting TAC by Telephone
Understanding Cisco CallManager
Cisco CallManager Extension Mobility Overview
Login Service
1-3
Logout Service
Cisco CallManagerAutoAttendant Overview
Page
Components of Cisco CallManager Extended Services
Page
Page
Installing Cisco CallManager
Before You Install
Hardware Requirements
Software Requirements
Installing Cisco CallManager ExtendedServices
Downloading and Installing Cisco CallManager ExtendedServices from th e Internet
Page
Page
Upgrading Cisco CallManager AutoAttendant or Re-installing Cisco Call Manager Extended Services
Configuring Cisco CallManager ExtensionMobility
Rules for Configuring Cisco CallManager
Managing Device Profiles
Autogenerated Device Profile
User Device Profile
Logging In and Logging Out
Configuration Examples
Scenario 1: All Users have Cisco CallManager Extension Mobility
Scenario 2: Mixed Configuration
Scenario 3: Mixed Configuration
Configuration Rules
Procedures for Configuring CiscoCallManager
Creating a New Application User
Page
Page
Configuring the Cisco CRAEngine
Adding the Login Application
Page
Page
Adding the Logout Application
Page
Adding the Login Application Trigger
Page
Adding the Logout Application Trigger
Page
Configuring Cisco CallManager for Cisco CallManager Extension Mobility
Adding the Login Service
Page
Adding the Logout Service
Page
Setting the Service Parameters
Maximum Login Time
Multi Login Behavior
Page
Page
Creating the Default Device Profile for a User
Page
Associating a User Device Profile to a User for Cisco CallManager Extension Mobility
Page
Configuring the Cisco IP Phones for Cisco CallManager Extension Mobility
Configuring the Cisco IP Phone Models 7960 and 7940
Page
Subscribing to the Cisco CallManager Login Service
Page
Setting up Anonymous Access on IBM-340 platforms
Preparing the User for Cisco CallManager
Logging in to Cisco CallManager ExtensionMobility
Logging out of Cisco CallManagerExtension Mobility
Page
Configuring Cisco CallManager AutoAttendant
Configuring CiscoCallManager for Cisco CallManager AutoAttendant
Adding CTI Route Points in Cisco CallManager
Adding CTI Ports in Cisco CallManager
Creating a Cisco CallManager User for Cisco CallManager AutoAttendant
Page
Configuring the CiscoCRA Engine for Cisco CallManager
Configuring Directory Information
Page
Page
Configuring the JTAPI Subsystem on the Cisco Customer Response Application Engine
Adding a CTI Port Group
Adding a New Cisco CallManager AutoAttendant
Page
Customizing Cisco CallManagerAutoAttendant
Configuring an Instance of Cisco CallManagerAutoAttendant
Configuring Prompts
General Media Configuration
Recording the Welcome Prompt
Configuring the Welcome Prompt
Uploading a Spoken Name
Uploading a Batch of Spoken Names
Page
Administering Cisco CallManager
Managing the Cisco CRAEngine
Starting and Stopping the Cisco CRA Engine
Changing Engine Configuration
Setting Trace File Options
Configuring the Trace File
Setting Trace Level Options
Page
Viewing Trace Files
Using Cisco CRA Real-time Reporting
Installing the Real-time Reporting Tool
Applying the Real-time Reporting Tool
Viewing Overall Application Engine Activity
Page
Monitoring Activity by Application
Monitoring Activity by Task
Resetting Statistics
Printing Reports
Using Cisco CRA Historical Reporting
Viewing IP IVR Historical Reports
Enabling Historical Reporting
Changing Historical Reporting Parameters
Troubleshooting Cisco CallManager
Clearing Problems with Cisco CallManager
Clearing General Problems
Clearing Errors in Cisco CallManagerExtension Mobility
Unknown Error from Service
Application Authentication Error
Page
Login Server Connection Error
System Not Enabled
User Logged in Elsewhere
HTTP Error
Clearing Problems with Cisco CallManager AutoAttendant
No Matches for an Existing User
Cisco CallManager AutoAttendant Prompt is Not Found
Page
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