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IN-4

Cisco CallManager Extended Services Administrator’s Guide

78-12959-01

Contents

Main Page Page Page Page Page Page Page Preface Audience Organization Related Documentation Conventions Page Obtaining Documentation World Wide Web Documentation CD-ROM Ordering Documentation Documentation Feedback Obtaining Technical Assistance Cisco.com Technical Assistance Center Contacting TAC by Using the Cisco TAC Website Contacting TAC by Telephone Understanding Cisco CallManager Cisco CallManager Extension Mobility Overview Login Service 1-3 Logout Service Cisco CallManagerAutoAttendant Overview Page Components of Cisco CallManager Extended Services Page Page Installing Cisco CallManager Before You Install Hardware Requirements Software Requirements Installing Cisco CallManager ExtendedServices Downloading and Installing Cisco CallManager ExtendedServices from th e Internet Page Page Upgrading Cisco CallManager AutoAttendant or Re-installing Cisco Call Manager Extended Services Configuring Cisco CallManager ExtensionMobility Rules for Configuring Cisco CallManager Managing Device Profiles Autogenerated Device Profile User Device Profile Logging In and Logging Out Configuration Examples Scenario 1: All Users have Cisco CallManager Extension Mobility Scenario 2: Mixed Configuration Scenario 3: Mixed Configuration Configuration Rules Procedures for Configuring CiscoCallManager Creating a New Application User Page Page Configuring the Cisco CRAEngine Adding the Login Application Page Page Adding the Logout Application Page Adding the Login Application Trigger Page Adding the Logout Application Trigger Page Configuring Cisco CallManager for Cisco CallManager Extension Mobility Adding the Login Service Page Adding the Logout Service Page Setting the Service Parameters Maximum Login Time Multi Login Behavior Page Page Creating the Default Device Profile for a User Page Associating a User Device Profile to a User for Cisco CallManager Extension Mobility Page Configuring the Cisco IP Phones for Cisco CallManager Extension Mobility Configuring the Cisco IP Phone Models 7960 and 7940 Page Subscribing to the Cisco CallManager Login Service Page Setting up Anonymous Access on IBM-340 platforms Preparing the User for Cisco CallManager Logging in to Cisco CallManager ExtensionMobility Logging out of Cisco CallManagerExtension Mobility Page Configuring Cisco CallManager AutoAttendant Configuring CiscoCallManager for Cisco CallManager AutoAttendant Adding CTI Route Points in Cisco CallManager Adding CTI Ports in Cisco CallManager Creating a Cisco CallManager User for Cisco CallManager AutoAttendant Page Configuring the CiscoCRA Engine for Cisco CallManager Configuring Directory Information Page Page Configuring the JTAPI Subsystem on the Cisco Customer Response Application Engine Adding a CTI Port Group Adding a New Cisco CallManager AutoAttendant Page Customizing Cisco CallManagerAutoAttendant Configuring an Instance of Cisco CallManagerAutoAttendant Configuring Prompts General Media Configuration Recording the Welcome Prompt Configuring the Welcome Prompt Uploading a Spoken Name Uploading a Batch of Spoken Names Page Administering Cisco CallManager Managing the Cisco CRAEngine Starting and Stopping the Cisco CRA Engine Changing Engine Configuration Setting Trace File Options Configuring the Trace File Setting Trace Level Options Page Viewing Trace Files Using Cisco CRA Real-time Reporting Installing the Real-time Reporting Tool Applying the Real-time Reporting Tool Viewing Overall Application Engine Activity Page Monitoring Activity by Application Monitoring Activity by Task Resetting Statistics Printing Reports Using Cisco CRA Historical Reporting Viewing IP IVR Historical Reports Enabling Historical Reporting Changing Historical Reporting Parameters Troubleshooting Cisco CallManager Clearing Problems with Cisco CallManager Clearing General Problems Clearing Errors in Cisco CallManagerExtension Mobility Unknown Error from Service Application Authentication Error Page Login Server Connection Error System Not Enabled User Logged in Elsewhere HTTP Error Clearing Problems with Cisco CallManager AutoAttendant No Matches for an Existing User Cisco CallManager AutoAttendant Prompt is Not Found Page INDEX A C D E G I S T U V

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